Leastajia Williams
Liberty
Summary
Dynamic and reliable former Crew Team Member at Sonics Drive In, adept at multitasking and organization, with a proven track record in enhancing customer satisfaction. Leveraged strong problem-solving skills and customer service expertise to resolve complaints and improve service efficiency. Trained new team members, demonstrating leadership and a commitment to quality and teamwork.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.
Experienced with operational tasks and customer interactions in service settings. Utilizes teamwork and adaptability to meet dynamic demands. Track record of reliability and maintaining cohesive work environment.
Overview
4
4
years of professional experience
Work History
Crew Team Member
Sonics Drive In
06.2020 - 11.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Brewed coffee and tea and changed out drink station syrups.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
High School Diploma -
Amite County High School
Liberty, MS05-2021
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Time management
- Problem-solving
- Cash handling
- Food handling
- Food preparation
- Cooking
- Teamwork and collaboration
- Cleaning and sanitation
- Verbal and written communication
- Beverage preparation
- Food handling safety
- Dishwashing
- Inventory management
- Menu memorization
- Health code compliance
- Telephone etiquette
- Positive attitude
- Workplace safety
- Reliability and punctuality
- Product knowledge
- Adaptability and reliability
- Hospitality and accommodation
- Clear communication
- Creativity and innovation
- Integrity and honesty
- Heavy lifting
- Initiative and Self-motivation
- Crew leadership
- Store opening and closing
- Valid Driver's license
- Safety
- Flexible schedule
- Visual communication
- Willingness to learn
Timeline
Crew Team Member
Sonics Drive In
06.2020 - 11.2024
High School Diploma -
Amite County High School
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