Marshall Hector

Business Operations & Management:

• Oversee daily business operations, including order processing, production, and shipping.
• Manage inventory of printing materials and supplies.
• Ensure high-quality production standards for all printed materials.
• Develop and implement business strategies to drive growth and profitability.

Customer Service & Sales:

• Provide excellent customer service and support through email, chat, and phone.
• Handle customer inquiries, complaints, and special requests professionally.
• Build and maintain relationships with clients, including businesses and individuals.

Marketing & Branding:

• Develop and execute marketing strategies, including social media, SEO, and paid advertising.
• Manage and optimize the company’s website and e-commerce platform.
• Create promotional campaigns to attract new customers and retain existing ones.
• Partner with businesses and influencers to expand brand reach.

Financial Management:

• Monitor and manage business finances, including budgeting, pricing, and expenses.
• Process invoices, payments, and refunds.
• Track revenue and profitability to ensure sustainable growth.

Technology & Innovation:

• Utilize and maintain printing technology, design software, and automation tools.
• Stay updated with industry trends and advancements in printing techniques.
• Optimize online platforms for a smooth customer experience.

Qualifications & Skills:

• Strong knowledge of printing techniques, design software, and online order fulfillment.
• Business management and entrepreneurial skills.
• Experience in digital marketing, including SEO and social media.
• Excellent customer service and communication skills.
• Ability to multitask and problem-solve effectively.

Work Environment:

• Primarily operates remotely through an e-commerce platform.
• Requires coordination with suppliers and shipping companies.
• Hands-on work with printing equipment.

Operational Management:

• Oversee daily operations of the distribution center and tech teams.
• Ensure timely and accurate order fulfillment.
• Monitor inventory levels and manage stock replenishment.

Team Leadership:

• Supervise, train, and evaluate warehouse staff.
• Schedule shifts and manage labor to meet operational needs.
• Foster a positive work environment and promote teamwork.

Performance Monitoring:

• Track key performance indicators (KPIs) such as order accuracy, on-time delivery, and inventory turnover.
• Implement and monitor metrics to assess productivity and efficiency.
• Conduct regular performance reviews and provide feedback to staff.

Process Improvement:

• Identify areas for improvement in warehouse processes and implement changes.
• Use lean principles and continuous improvement methodologies to enhance operations.
• Manage projects aimed at improving efficiency and reducing costs.

Compliance and Safety:

• Ensure compliance with health and safety regulations.
• Conduct safety training and enforce safety protocols.
• Maintain a clean and safe working environment.

Inventory Management:

• Oversee inventory management and cycle counting.
• Ensure accuracy of inventory records and minimize discrepancies.
• Coordinate with procurement and supply chain teams to manage stock levels.

Customer Service:

• Work with customer service teams to resolve order issues and improve customer satisfaction.
• Ensure high levels of service and responsiveness to customer needs.

Budget Management:

• Develop and manage the distribution center budget.
• Monitor expenses and identify cost-saving opportunities.
• Ensure financial targets are met.

Technology and Systems:

• Oversee the implementation and maintenance of warehouse management systems (WMS).
• Leverage technology to streamline operations and improve accuracy.
• Ensure staff are trained on and effectively use the systems.

Reporting and Analysis:

• Prepare regular reports on warehouse operations and performance.
• Analyze data to identify trends and make informed decisions.
• Present findings and recommendations to senior management.

Operational Management:

• Oversee daily operations of the distribution center.
• Ensure timely and accurate order fulfillment.
• Monitor inventory levels and manage stock replenishment.

Team Leadership:

• Supervise, train, and evaluate warehouse staff.
• Schedule shifts and manage labor to meet operational needs.
• Foster a positive work environment and promote teamwork.

Performance Monitoring:

• Track key performance indicators (KPIs) such as order accuracy, on-time delivery, and inventory turnover.
• Implement and monitor metrics to assess productivity and efficiency.
• Conduct regular performance reviews and provide feedback to staff.

Process Improvement:

• Identify areas for improvement in warehouse processes and implement changes.
• Use lean principles and continuous improvement methodologies to enhance operations.
• Manage projects aimed at improving efficiency and reducing costs.

Compliance and Safety:

• Ensure compliance with health and safety regulations.
• Conduct safety training and enforce safety protocols.
• Maintain a clean and safe working environment.

Inventory Management:

• Oversee inventory management and cycle counting.
• Ensure accuracy of inventory records and minimize discrepancies.
• Coordinate with procurement and supply chain teams to manage stock levels.

Customer Service:

• Work with customer service teams to resolve order issues and improve customer satisfaction.
• Ensure high levels of service and responsiveness to customer needs.

Budget Management:

• Develop and manage the distribution center budget.
• Monitor expenses and identify cost-saving opportunities.
• Ensure financial targets are met.

Technology and Systems:

• Oversee the implementation and maintenance of warehouse management systems (WMS).
• Leverage technology to streamline operations and improve accuracy.
• Ensure staff are trained on and effectively use the systems.
• Reporting and Analysis:
• Prepare regular reports on warehouse operations and performance.
• Analyze data to identify trends and make informed decisions.
• Present findings and recommendations to senior management.

Operational Management:

• Oversee daily operations of the distribution center.
• Ensure timely and accurate order fulfillment.
• Monitor inventory levels and manage stock replenishment.

Team Leadership:

• Supervise, train, and evaluate warehouse staff.
• Schedule shifts and manage labor to meet operational needs.
• Foster a positive work environment and promote teamwork.
• Performance Monitoring:
• Track key performance indicators (KPIs) such as order accuracy, on-time delivery, and inventory turnover.
• Implement and monitor metrics to assess productivity and efficiency.
• Conduct regular performance reviews and provide feedback to staff.

Process Improvement:

• Identify areas for improvement in warehouse processes and implement changes.
• Use lean principles and continuous improvement methodologies to enhance operations.
• Manage projects aimed at improving efficiency and reducing costs.

Compliance and Safety:

• Ensure compliance with health and safety regulations.
• Conduct safety training and enforce safety protocols.
• Maintain a clean and safe working environment.

Inventory Management:

• Oversee inventory management and cycle counting.
• Ensure accuracy of inventory records and minimize discrepancies.
• Coordinate with procurement and supply chain teams to manage stock levels.

Customer Service:

• Work with customer service teams to resolve order issues and improve customer satisfaction.
• Ensure high levels of service and responsiveness to customer needs.

Budget Management:

• Develop and manage the distribution center budget.
• Monitor expenses and identify cost-saving opportunities.
• Ensure financial targets are met.

Technology and Systems:

• Oversee the implementation and maintenance of warehouse management systems (WMS).
• Leverage technology to streamline operations and improve accuracy.
• Ensure staff are trained on and effectively use the systems.

Reporting and Analysis:

• Prepare regular reports on warehouse operations and performance.
• Analyze data to identify trends and make informed decisions.
• Present findings and recommendations to senior management.

System Configuration and Maintenance:

• Configure and maintain the WMS to ensure it aligns with warehouse operations.
• Manage user access and permissions within the WMS.
• Ensure data integrity and accuracy within the system.

User Support and Training:

• Provide training to warehouse staff on how to use the WMS effectively.
• Offer ongoing support and troubleshooting for WMS-related issues.
• Act as the primary point of contact for any WMS-related queries.

Process Optimization:

• Analyze warehouse processes and identify areas for improvement.
• Implement changes in the WMS to enhance efficiency and productivity.
• Collaborate with other departments to integrate the WMS with other systems (e.g., ERP, TMS).

Reporting and Analysis:

• Generate and analyze reports on warehouse performance metrics.
• Use data to make informed decisions and provide recommendations to management.
• Monitor inventory levels and ensure accurate tracking within the WMS.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to the WMS.
• Work with IT support and software vendors to address system bugs or performance problems.
• Ensure minimal downtime and disruptions to warehouse operations.

Compliance and Security:

• Ensure that the WMS complies with company policies and regulatory requirements.
• Implement security measures to protect sensitive data within the WMS.
• Conduct regular audits to verify system accuracy and compliance.

Project Management:

• Lead or participate in WMS-related projects, such as upgrades or new module implementations.
• Coordinate with stakeholders to ensure project goals are met.
• Manage timelines, resources, and budgets for WMS projects.

Continuous Improvement:

• Stay updated with the latest WMS features and industry best practices.
• Propose and implement continuous improvement initiatives.
• Foster a culture of continuous learning and development within the warehouse team.

System Configuration and Maintenance:

• Configure and maintain the WMS to ensure it aligns with warehouse operations.
• Manage user access and permissions within the WMS.
• Ensure data integrity and accuracy within the system.

User Support and Training:

• Provide training to warehouse staff on how to use the WMS effectively.
• Offer ongoing support and troubleshooting for WMS-related issues.
• Act as the primary point of contact for any WMS-related queries.

Process Optimization:

• Analyze warehouse processes and identify areas for improvement.
• Implement changes in the WMS to enhance efficiency and productivity.
• Collaborate with other departments to integrate the WMS with other systems (e.g., ERP, TMS).

Reporting and Analysis:

• Generate and analyze reports on warehouse performance metrics.
• Use data to make informed decisions and provide recommendations to management.
• Monitor inventory levels and ensure accurate tracking within the WMS.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to the WMS.
• Work with IT support and software vendors to address system bugs or performance problems.
• Ensure minimal downtime and disruptions to warehouse operations.

Compliance and Security:

• Ensure that the WMS complies with company policies and regulatory requirements.
• Implement security measures to protect sensitive data within the WMS.
• Conduct regular audits to verify system accuracy and compliance.

Project Management:

• Lead or participate in WMS-related projects, such as upgrades or new module implementations.
• Coordinate with stakeholders to ensure project goals are met.
• Manage timelines, resources, and budgets for WMS projects.

Continuous Improvement:

• Stay updated with the latest WMS features and industry best practices.
• Propose and implement continuous improvement initiatives.
• Foster a culture of continuous learning and development within the warehouse team.