Leela Moore
Southaven
Summary
Dedicated team member with proven skills in customer service, conflict resolution, and employee training. Committed to enhancing customer experiences and fostering team collaboration.
Overview
2
2
years of professional experience
Work History
Team Member
Smoothie King
Olive Branch
06.2024 - Current
- Greeted customers upon entering store with friendly demeanor.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Monitored expiration dates on food items for freshness assurance.
- Collaborated with team members to ensure efficient food preparation and service.
- Collaborated with team members to maximize productivity and efficiency.
- Prepared smoothies and beverages according to customer specifications.
- Stocked supplies and ingredients to ensure availability during service.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Restaurant Hostess
Yellowfin Hibachi Sushi and Grill
Hernando
07.2024 - 11.2024
- Greeted and seated guests promptly in a welcoming manner.
- Managed reservation system to ensure efficient table assignments.
- Coordinated with servers to maintain smooth dining service flow.
- Monitored dining area for cleanliness and organization throughout service.
- Handled guest concerns with professionalism and courtesy.
- Collaborated with kitchen staff to communicate guest needs effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Communicated with servers about new tables, changes in food availability and customer comments.
Education
High School Diploma -
Acellus Learning Academy
Hernando, MS12-2026
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Employee training
- Sales support
- Cash handling
References
References available upon request.
Timeline
Restaurant Hostess
Yellowfin Hibachi Sushi and Grill
07.2024 - 11.2024
Team Member
Smoothie King
06.2024 - Current
High School Diploma -
Acellus Learning Academy