Leigh Ann Owens
Tupelo
Summary
Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
11
11
years of professional experience
2004
2004
years of post-secondary education
Work History
Executive Director
The Range
Saltillo
05.2021 - Current
- Developed strategic initiatives to enhance community engagement and outreach programs.
- Oversaw daily operations to ensure alignment with organizational goals and mission.
- Collaborated with board members to establish long-term vision and direction.
- Led staff meetings to communicate objectives and foster team collaboration.
- Implemented policies and procedures to improve operational efficiency and compliance.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Developed and implemented strategic plans to ensure organizational growth and development.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Developed marketing strategies to promote the organization's mission throughout the community.
Office Manager
Addicus
Oxford
07.2016 - 05.2020
- Managed daily office operations and ensured efficient workflow across departments.
- Coordinated scheduling and arrangements for meetings and company events.
- Oversaw office supplies inventory and maintained vendor relationships for procurement.
- Implemented administrative systems to enhance office efficiency and organization.
- Trained new staff on office procedures and company policies for smooth integration.
- Facilitated communication between departments to improve collaboration and productivity.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Coordinated meetings, conferences, travel arrangements and department activities.
- Prepared agendas for board meetings along with taking minutes during sessions.
Branch Manager
CB&S Bank
Tupelo
01.2015 - 05.2016
- Managed daily branch operations and ensured compliance with banking regulations.
- Developed and implemented marketing strategies to enhance customer engagement.
- Trained and supervised staff to improve service quality and efficiency.
- Oversaw cash management processes to maintain accuracy and security.
- Facilitated conflict resolution between customers and staff to ensure satisfaction.
- Collaborated with senior management on strategic planning initiatives for branch growth.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed strategies to increase customer satisfaction and loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
- Performed regular audits of financial records in order to ensure accuracy.
- Assisted other branches when needed during peak periods or special projects.
- Supported outside sales force in servicing and obtaining new business.
- Participated in community events to promote brand awareness.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
Education
Oak Hill Academy
West Point , MSSome College (No Degree) - Bachelor of Arts
Itawamba Community College
Fulton, MSSkills
- Relationship building
- Empathy development
- Emotional support
- Client services
- Community engagement
- Crisis management
- Compliance and regulations
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Decision making
- Motivational skills
- Multitasking Abilities
References
References available upon request.
Timeline
Executive Director
The Range
05.2021 - Current
Office Manager
Addicus
07.2016 - 05.2020
Branch Manager
CB&S Bank
01.2015 - 05.2016
Oak Hill Academy
Some College (No Degree) - Bachelor of Arts
Itawamba Community College