Lenita Cobb

Store Manager

SUBWAY®Restaurants

Tupelo

05.2018 - Current

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Maintained accurate records of employee performance reviews.
Implemented efficient systems for tracking stock movement.
Updated and maintained store signage and displays.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Analyzed sales data to identify trends and adjust strategies accordingly.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Trained and mentored associates to teach daily tasks and procedures.
Assessed operational efficiency of the store's departments.
Mitigated business risks by working closely with staff members and assessing performance.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Managed inventory tracking and physical inventory counts to minimize loss.
Conducted daily store operations, including opening and closing procedures and cash handling.
Identified opportunities for cost savings through waste reduction initiatives.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Monitored employee performance and identified performance gaps for corrective action.
Planned special promotions or discounts based on market trends.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Recruited, trained and supervised new employees.
Delegated work to staff, setting priorities and goals.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Monitored inventory levels and placed orders to restock shelves.
Evaluated store performance and incorporated feedback to implement improvement plans.
Managed daily banking activities such as deposits and withdrawals.
Prepared staff work schedules and assigned team members to specific duties.
Established customer service standards and monitored staff compliance.
Resolved customer complaints in a timely manner.
Updated POS system with new products and promotional offers.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Ensured compliance with safety regulations and company policies.
Established store tactics and strategies to achieve operational performance and sales goals.
Created weekly work schedules for store personnel.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Prepared monthly reports on sales figures, expenses, profits.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Strengthened work flow productivity by hiring, managing and developing top talent.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Managed inventory and supplies to ensure materials were available when needed.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Exceeded customer satisfaction by finding creative solutions to problems.
Achieved cost-savings by developing functional solutions to problems.
Prioritized and organized tasks to efficiently accomplish service goals.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted with customer requests and answered questions to improve satisfaction.

Summary

Overview

Work History

Store Manager

Education

GED -

Skills

References

Timeline

Store Manager

GED -

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