Leo Bourlet
Ocean Springs
Summary
Versatile Claims Adjuster bringing proficiency in investigating, negotiating, and settling insurance claims. With a strong background in interpreting policy language and determining coverage, have demonstrated success in managing multiple cases simultaneously with professionalism and accuracy. Known for exceptional communication skills combined with analytical acuity to identify fraudulent claims and protect company assets. Always proactive and resourceful, making positive impacts on operational efficiency and customer satisfaction rates.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Claims Adjuster
Pilot Catastrophe
Mobile
10.2024 - Current
- Investigated property damage claims to determine coverage and liability.
- Evaluate large loss claims as well as supplement claims when needed.
- Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Conducted investigations, interviews, inspections, and surveys.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Write repair estimates using industry standard software such as Simbility, and Xactimate.
Bartender
Hard Rock Casino
Biloxi
12.2023 - 07.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
Property Claims Adjuster
Liberty Mutual
Mobile
08.2022 - 12.2023
- Investigated property damage claims to determine coverage and liability.
- Evaluate large loss claims as well as supplement claims when needed.
- Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Conducted investigations, interviews, inspections, and surveys.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Write repair estimates using industry standard software such as Simbility, and Xactimate.
Claims Adjuster
Pilot Catastrophe Services
Mobile
09.2017 - 02.2022
- Responsible for the handling of daily insurance claims
- Duties include researching the customers policy, assessing claimed damages, and settling claims accurately and timely manner
- Maintaining record of claims assigned and claims closed
- Keeping in contact with customers to insure excellent customer satisfaction
- Proficient in programs such as Xactimate, Excel, and Microsoft Word.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
Bartender
Treasure Bay Casino
Biloxi
02.2009 - 09.2017
- Responsible for guest and waitstaff satisfaction
- Daily duties include taking and fulfilling guest and waitstaff drink orders
- Keeping up with finances earned
- Keeping an accurate inventory of supplies
- Maintaining a general tidiness of surrounding work area
- Keeping a good report with guests to insure satisfaction, and return business
- Being knowledgeable about local venues, and attractions.
- Resolved customer complaints in a professional manner.
Banquet Captain
IP Casino Resort
Biloxi
02.1999 - 02.2009
- Responsible for the daily activities of the special events department
- Duties include writing schedules for staffing maintaining a safe, and clean work space
- Keeping inventory, and placing orders to maintain needed supplies
- Closing out guest invoices and recording the daily finances
- Keeping in close contact with the guests to insure excellent customer satisfaction.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Organized banquet staff to ensure efficient service of guests.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
Education
High school or equivalent -
St. Martin High School
06.1996
Skills
- Excel
- Inventory
- Microsoft Office
- Team Building
- Time Management
- Filing
- Management
- Xactimate estimating software
- Symbility estimating software
- Policy investigations
- Coverage assessments
- Claims file management processes
- Caseload Management
- Advanced computer skills
Certification
- Mississippi Independent Adjuster License, 09/01/17, 01/31/24
- NFIP Flood Certification, 03/01/19, 03/31/20
Assessments
Marketing, Proficient, 01/01/20, Understanding a target audience and how to best communicate with them.
Personal Information
Authorized To Work: US
Timeline
Claims Adjuster
Pilot Catastrophe
10.2024 - Current
Bartender
Hard Rock Casino
12.2023 - 07.2024
Property Claims Adjuster
Liberty Mutual
08.2022 - 12.2023
Claims Adjuster
Pilot Catastrophe Services
09.2017 - 02.2022
Bartender
Treasure Bay Casino
02.2009 - 09.2017
Banquet Captain
IP Casino Resort
02.1999 - 02.2009
High school or equivalent -
St. Martin High School