LEONARD BROWN
DOLLAR GENERAL
Flora
2
years of professional experience
Dedicated Retail Professional with expertise in customer service, cash handling, and store operations. Skilled in transaction accuracy, team collaboration, and employee training. Proven ability to streamline processes and enhance customer satisfaction through effective communication and problem-solving.
Work History
Lead sales Associate/Keyholder
3 Months- Operated cash registers and processed customer transactions accurately and efficiently.
- Provided customer service and assisted customers with questions, purchases, and store needs.
- Handled cash and maintained accuracy while completing register transactions.
- Assisted with store closing procedures and helped ensure the store was secure and operationally ready.
- Performed bank runs and transported store deposits according to company procedures.
- Reported to work on scheduled and additional shifts to help maintain store operations.
- Trained new employees on cash register operations and daily store procedures to ensure consistent service delivery.
- Collaborated with coworkers and management on daily operational tasks to maintain store efficiency.
- Assisted with stocking, organizing merchandise, maintaining store appearance, and keeping work areas organized.
- Completed tasks independently to support store operations. while maintaining productivity and following company procedures.
- Communicated effectively with customers, coworkers, and management.
- Handled multiple responsibilities in a fast-paced retail environment.
- Resolved customer concerns professionally and respectfully, enhancing overall customer satisfaction.
- Demonstrated flexibility by assisting with operational needs outside normal responsibilities.
SALES ASSOCIATE
1 Year 6 Months- Assisted customers with product location, purchases, and checkout support.
- Operated cash register accurately while processing cash, card, and return transactions.
- Restocked merchandise and maintained organized sales floor presentation.
- Recovered aisles and endcaps to support clean, shoppable store conditions.
- Unloaded freight and stocked inventory following store merchandising standards.
- Verified pricing and signage to ensure accurate product information.
- Supported front-end operations by bagging purchases and resolving register issues.
- Maintained backroom organization and prepared merchandise for replenishment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
Associates - applied science
Skills
Microsoft skills(Excel
Powerpoint
Access
Teams
Outlook)
Customer service
Retail store operations
Cash handling
Inventory management
Team leadership
Goal oriented
Cash flow management
Mentoring and training
Payment processing
Timeline
Lead sales Associate/Keyholder
DOLLAR GENERAL
07.2026 - CurrentRead More
SALES ASSOCIATE
FAMILY DOLLAR
12.2024 - 06.2026Read More
HOLMES COMMUNITY COLLEGE
Associates from applied science
Read More