LETASHA BROWN
Vicksburg,MS
Summary
Customer-focused professional with a background in restaurant customer service, seeking to transition into a remote customer service role. Proven ability to deliver exceptional service and resolve customer inquiries efficiently. Eager to leverage my communication skills and problem-solving abilities to contribute to the success of a remote position
Overview
12
12
years of professional experience
Work History
Carhop
Bumpers Drive In
01.2015 - Current
- Greeted customers in a friendly and welcoming manner as they arrived in their vehicles.
- Took customers' orders accurately and inputted them into the restaurant's POS system.
- Prepared and packaged food and beverage items according to customer specifications and restaurant standards.
- Delivered orders to customers' vehicles promptly and efficiently, ensuring accuracy and completeness.
- Provided exceptional customer service by addressing any concerns or special requests from patrons.
- Maintained cleanliness and organization in the car hop area, including keeping menus and condiments stocked and ensuring trash was properly disposed of.
Cashier
Subway
01.2014 - 01.2015
- Greeted customers as they entered the store and provided assistance as needed.
- Processed customer orders accurately and efficiently using the POS system.
- Handled cash, credit, and debit card transactions, ensuring accuracy and proper documentation.
- Provided friendly and courteous customer service, addressing any questions or concerns customers had about the menu or their orders.
- Maintained cleanliness and organization at the cashier station and throughout the dining area.
- Assisted with food preparation and stocking of inventory as needed during slow periods.
Education
Associates Degree - Business Administration
Skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a high-volume setting
- Strong attention to detail and accuracy in order taking and delivery
- Knowledge of food safety and hygiene practices
- Ability to work effectively both independently and as part of a team
- Proficient in operating cash registers and handling transactions
- Customer service
- Inbound customer service
- Healthcare customer service
- Call center customer service
- Technical support
- Customer relationship management (CRM)
- Microsoft Office Suite
- Active listening
- Data entry
Timeline
Carhop
Bumpers Drive In
01.2015 - Current
Cashier
Subway
01.2014 - 01.2015