LETITIA CROSBY
Collins
Summary
Experienced caregiver with over 10 years in child and adult care settings. Committed to creating a nurturing environment and effectively collaborating with teams to meet individual needs. Currently pursuing a Bachelor's in Applied Psychology to enhance skills and contribute to educational or psychological in the future. Demonstrates adaptability and strong work ethic, ensuring efficient task completion under pressure.
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with people. I was retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Friendly Customer Service Cashier experienced working in diverse retail environments. Genuine people-person successful mediating various disputes.
Overview
16
16
years of professional experience
Work History
Caregiver
Wayne-Sanderson Farms Childcare Center
06.2013 - 01.2025
- In the role of Caregiver at Wayne-Sanderson Farms Childcare Center, responsibilities include providing attentive care and supervision to children, ensuring a safe and enriching environment
- A commitment to fostering development in young children is a priority, with an emphasis on social, emotional, and cognitive growth
- Engaged children in age-appropriate activities that stimulate learning and growth
- Maintained open communication with parents to discuss their children's progress and address any concerns
- Implemented routines that promote positive behavior and social skills
- Collaborated with team members to create a supportive and effective childcare environment
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Customer Service Cashier
Krystal
08.2008 - 07.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Contributed to achievement of sales targets through suggestive selling techniques.
Education
Bachelors Degree - Applied Psychology
Belhaven University
Jackson, MS05-2026
Child Development Technology -
Jones County Junior College
05.2016
Diploma -
Collins High School
05.2004
Skills
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Excel
- Communication
- Ability to Work in a Team
- Customer Service
- Effective Communication
- Team Collaboration
- Child Development
- Nurturing Environment
- Positive Behavior
- Adaptability Skills
- Microsoft Word
- Microsoft Office
- Dependable and responsible
- Problem-solving
- Respectful and compassionate
- Time management
- Strong ethics
- Verbal and written communication skills
- Team collaboration
- Active listening
- Compassion and empathy
- Reliability and punctuality
- Adaptability and flexibility
- Verbal and written communication
- Social interaction
- Fast learner
- Attentive to people
Timeline
Caregiver
Wayne-Sanderson Farms Childcare Center
06.2013 - 01.2025
Customer Service Cashier
Krystal
08.2008 - 07.2010
Child Development Technology -
Jones County Junior College
Diploma -
Collins High School
Bachelors Degree - Applied Psychology
Belhaven University
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