Lexie Cox
Starkville
Summary
Dedicated patient care coordinator with expertise in dental assisting and scheduling procedures. Proven ability to enhance operational efficiency through effective patient relations and accurate documentation. Committed to delivering exceptional customer service, ensuring positive experiences for patients and their families.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/Schedule Coordinator
Starkville Dental
Starkville
03.2025 - Current
- Scheduled appointments and coordinated follow-up visits to optimize patient flow and continuity of care.
- Assisted patients with insurance claims and clarified coverage options to enhance understanding and access to services.
- Managed patient records and ensured accurate documentation for dental procedures to support quality care.
- Developed treatment plans based on individualized assessment of each patient's needs.
- Communicated with dental professionals to facilitate smooth patient transitions during treatments.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
DENTAL/MEDICAL SPA ASSISTANT
Warner Family Dentistry
Starkville
10.2023 - 02.2025
- Assisted the dentist in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
- Took periapical images and panoramic x-rays for Doctor.
- Took scans using the digital 3D intraoral scanner for crowns and orthodontic aligners.
- Answered the phone at the front desk and checked patients in/out.
- Explained treatment plan to patients and scheduled follow-up appointments to ensure continuity of care.
- Directed patient referrals to appropriate providers.
- Discussed patient cases with lab techs.
- Ordered dental supplies to maintain inventory.
- Prepared treatment rooms with appropriate instruments before each appointment.
- Reconstituted botox and assisted Doctor during administration, ensuring patient comfort and adherence to safety protocols.
- Assisted the Doctor with patient post-treatment care during botox injections.
- Prepared patients and treatment rooms for Morpheus8, Diolaze, and Lumecca treatments, ensuring a smooth process for each session.
- Prepared the patient and the treatment room for lip filler, cheek filler, smooth and lifting threads.
ORTHODONTIC ASSISTANT
McReynolds Orthodontics
Starkville
08.2021 - 11.2022
- Assisted orthodontist with patient exams and charting, including taking intraoral photos and radiographs.
- Attached wiring for braces and educated patients on effective brushing and flossing techniques.
- Captured scans with digital intraoral scanner to create accurate 3D images for doctor and lab.
- Prepared and organized orthodontic instruments and materials for each appointment.
- Greeted patients and ensured a positive experience through attentive customer service.
SCHEDULING COORDINATOR/DENTAL ASSISTANT
People's Dental
Starkville
12.2019 - 08.2021
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly.
- Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs.
- Answered high volume phone calls and checked patients in/out.
- Collected patient payments.
- Explained treatment plans to patients and scheduled their next appointments.
- Verified insurance on the phone and website.
- Restocked supplies as needed.
- Confirmed future appointments.
- Collect new patient paperwork and enter data into the computer.
MEDICAL RECEPTIONIST
Urgent Team
Starkville
03.2019 - 12.2019
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Greeted patients and visitors in a friendly manner to ensure a positive experience.
Education
High School Diploma -
Starkville Academy
StarkvilleAssociate of Applied Science -
Itawamba Comnmunity College
Fulton, MSSkills
- Patient Relations
- Office Management
- Scheduling
- Positive Attitude
- Data Entry
- HIPAA compliance
- File Organization
- Dental procedures
- Telephone etiquette
- Medical terminology
Certification
- Dental Radiology Certified
- CPR Certified
Timeline
Patient Care Coordinator/Schedule Coordinator
Starkville Dental
03.2025 - Current
DENTAL/MEDICAL SPA ASSISTANT
Warner Family Dentistry
10.2023 - 02.2025
ORTHODONTIC ASSISTANT
McReynolds Orthodontics
08.2021 - 11.2022
SCHEDULING COORDINATOR/DENTAL ASSISTANT
People's Dental
12.2019 - 08.2021
MEDICAL RECEPTIONIST
Urgent Team
03.2019 - 12.2019
High School Diploma -
Starkville Academy
Associate of Applied Science -
Itawamba Comnmunity College