Lexi Stuessi
West
Summary
Dependable server; successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable and professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff, and management.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant
Inver Grove Heights Animal Hospital
10.2022 - Current
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted senior staff with blood analyses and physical assessments.
- Groomed and bathed animals to maintain hygiene and appearance.
- Collected patient biopsies and blood samples for laboratory analysis.
Server
Bertz Sports Bar & Grill
07.2016 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Veterinary Assistant
Companions Animal Hospital
07.2021 - 10.2022
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted senior staff with blood analyses and physical assessments.
- Groomed and bathed animals to maintain hygiene and appearance.
- Collected patient biopsies and blood samples for laboratory analysis.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
Education
Associate of Science - Veterinary Technology
Penn Foster Career School
Scranton, PA10.2024
High School Diploma -
Beresford High School
Beresford, SD05.2017
Skills
- Customer service
- Time management
- Food service
- Communication
- Restaurant experience
- Guest Services
- Computer literacy
- Pos Operation
- Bill Computation
Timeline
Veterinary Assistant
Inver Grove Heights Animal Hospital
10.2022 - Current
Veterinary Assistant
Companions Animal Hospital
07.2021 - 10.2022
Server
Bertz Sports Bar & Grill
07.2016 - Current
Associate of Science - Veterinary Technology
Penn Foster Career School
High School Diploma -
Beresford High School
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