Lida M. Granger
Tupelo,ms
Summary
Seeking a career with a well-established company where my skills are implemented and enhanced. Ability to resolve customer issues and maximize satisfaction. Experience in exceeding performance goals in fast-paced call center environments up to three years. Strong communication skills in both Spanish/English, with a goal to build positive relationships and strengthen loyalty. Provided store management up to four years and developed a productive team environment in the phone sales industry. Experience with meeting deadlines, KPI’s, data entry, and appointment scheduling.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
12
12
years of professional experience
Work History
Sales Associate
T-Mobile
02.2019 - Current
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Conducted market research to identify trends, informing promotional activities and product selection.
- Resolved customer complaints promptly, maintaining brand reputation and customer trust.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Resolution Specialist
Asurion
02.2016 - 01.2019
- Resolved complex customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements, enhancing efficiency in issue resolution workflows.
- Collaborated with cross-functional teams to address systemic issues impacting customer satisfaction.
- Managed escalated cases, ensuring timely resolutions while maintaining client relationships.
- Monitored key performance indicators to assess team effectiveness and inform strategic adjustments.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
Lead/Quality Assurance
Simos Insourcing Solutions
06.2014 - 02.2016
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Mobile Expert
Cricket
09.2013 - 09.2014
- Led team in delivering exceptional customer service, enhancing customer satisfaction and retention.
- Trained new employees on product knowledge and sales techniques, improving team performance.
- Mentored staff on effective communication skills, fostering a collaborative work environment.
- Streamlined operational processes to enhance efficiency in store operations and customer transactions.
- Collaborated with management to implement new technologies that improved overall store performance and customer experience.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Education
No Degree -
Canisteo High School
Canisteo, NYSkills
- Team Management and Supervision
- Training/Development/Sales
- Customer Service
- Fluent in English/Spanish
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
Timeline
Sales Associate
T-Mobile
02.2019 - Current
Resolution Specialist
Asurion
02.2016 - 01.2019
Lead/Quality Assurance
Simos Insourcing Solutions
06.2014 - 02.2016
Mobile Expert
Cricket
09.2013 - 09.2014
No Degree -
Canisteo High School