- Music
- DIY and Home Improvement
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Drawing and Painting
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Avid Reader
- Animal Welfare Advocacy
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Liesa Yopp
Southaven
Summary
Accomplished DR & R Manager at Diamond Comic Distributors Inc., adept in System trouble shooting and team leadership. Streamlined operations, enhanced productivity, and improved customer satisfaction significantly. Skilled in statistical analysis and project management, with a proven track record of developing strategic plans that increase efficiency and revenue. Passionate about leveraging technology and collaboration to achieve business goals.
Overview
31
31
years of professional experience
Work History
DR & R Manager
Diamond Comic Distributors Inc.
03.1999 - Current
- Streamlined operations by implementing strategic planning and resource allocation.
- Managed team projects to ensure timely completion and quality outcomes.
- Enhanced team productivity with effective leadership and communication.
- Improved customer satisfaction by aligning services with client needs.
- Led cross-functional teams for successful project execution.
- Increased revenue by identifying and capitalizing on new business opportunities.
- Developed training programs to improve staff performance and skills.
- Implemented cost-saving measures to optimize operational efficiency.
- Improved workflow processes, enhancing operational efficiency.
- Enhanced organizational effectiveness with strategic planning.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Championed IT best practices, leading to improved consistency in processes and outcomes.
- Improved IT service delivery by streamlining ITSM processes and implementing best practices.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Participated in IT projects supporting infrastructure improvements or new product launches.
- Optimized IT systems for better security measures by collaborating closely with IT professionals on system updates and improvements.
- Aided in enforcement of IT policies and procedures, ensuring compliance and security.
- Tailored IT solutions to meet specific business needs, improving overall operational efficiency.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Art Dept. Manager
MJDesigns, Inc.
09.1994 - 06.1999
- Improved departmental efficiency by implementing streamlined processes and resource allocation.
- Managed team to ensure optimization of daily operations and adherence to company policies.
- Enhanced customer service with effective communication and conflict resolution strategies.
- Led team meetings for dissemination of key performance metrics and goal setting.
- Coordinated training programs to increase skill levels and productivity of team members.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Determined and performed appropriate adjustments of authorized stock levels.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
Education
High School Diploma -
Saranac High School
Saranac, NY06-1987
Skills
- Data quality assurance
- Data security
- Statistical analysis
- Problem-solving
- Team leadership
- Operations management
- Planning and implementation
- Project management
- Operations oversight
- Staff development
- Microsoft forms
Interests
Timeline
DR & R Manager
Diamond Comic Distributors Inc.
03.1999 - Current
Art Dept. Manager
MJDesigns, Inc.
09.1994 - 06.1999
High School Diploma -
Saranac High School
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