Lilia Mellgren
Ocean Springs
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Food Pantry Volunteer
Life Ministries
Gautier
12.2024 - Current
- Checked expiration dates on food items and removed expired products from shelves.
- Sorted and organized donations of canned goods, non-perishable food, and other items.
- Received deliveries of donations and orders, unloading items and assisting with classification and placement onto shelves.
- Stocked canned goods, boxed items, refrigerated perishables and other shelf items throughout shift, removing empty food cartons and breaking down boxes as necessary.
- Assisted clients in selecting appropriate food items for their families.
- Trained new volunteers on pantry procedures and safety protocols.
Teaching Assistant Volunteer
Macrossan School of Dance
Ocean Springs
03.2022 - Current
- Assisted students in understanding class materials and improving their technique.
- Facilitated communication between students and instructors to address concerns.
- Monitored student progress and provided input on individual development.
- Engaged students in activities to foster a positive learning atmosphere.
Server
38 Degrees Family Restaurant
Ocean Springs
01.2025 - 05.2025
- Resolved customer complaints effectively to maintain guest satisfaction.
- Upsold menu items to increase overall sales and enhance customer experience.
- Engaged with guests to create a welcoming and friendly atmosphere.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Coordinated with team members to ensure smooth service during peak hours.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
AP Capstone Program
Ocean Springs High School
Ocean Springs05-2027
Skills
- Suggestive selling
- Guest engagement
- Multitasking and organization
- Cash handling
- Time management
- Customer service
- Team collaboration
References
References available upon request.
Timeline
Server
38 Degrees Family Restaurant
01.2025 - 05.2025
Food Pantry Volunteer
Life Ministries
12.2024 - Current
Teaching Assistant Volunteer
Macrossan School of Dance
03.2022 - Current
AP Capstone Program
Ocean Springs High School