Lillian Place
Cleveland
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Abraham's Clothing
136 N Sharpe Ave, Cleveland Ms 38732
08.2025 - Current
- Assisted customers in product selection, enhancing shopping experience and driving sales.
- Maintained organized merchandise displays to attract customer attention and support sales initiatives.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Participated in inventory management tasks, including stock replenishment and visual merchandising efforts.
- Learned product knowledge continuously to provide informed recommendations and enhance customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Server
Cleveland Country Club
601 Fayette Davis Ave, Cleveland Ms 38732
05.2025 - 12.2025
- Provided exceptional customer service by addressing guest inquiries and ensuring satisfaction.
- Coordinated food and beverage orders between kitchen staff and guests efficiently.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new servers on menu knowledge and service standards.
- Cultivated warm relationships with regular customers.
Housekeeping Supervisor
Cotton House
215 Cotton Row, Cleveland Ms 38732
08.2024 - 03.2025
- Supervised daily housekeeping operations, ensuring high cleanliness standards across guest rooms and common areas.
- Developed schedules for housekeeping team to optimize workflow and resource allocation.
- Coordinated inventory management of cleaning supplies, reducing waste through efficient ordering practices.
- Conducted regular inspections to uphold quality control measures and address performance issues promptly.
- Communicated repair needs to maintenance staff.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Nursing Assistant
Indywood Estate Personal Care
218 Ronaldman Rd, Cleveland Ms 38732
05.2024 - 03.2025
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Facilitated effective communication between residents, families, and healthcare providers.
- Maintained cleanliness and safety of resident environments, adhering to health regulations.
- Trained new staff on best practices in resident care and facility protocols.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy, Alzheimer's, Dementia, wheelchair/bed bound patients, and patients with traumatic brain injuries.
Temporary Bar and Food Service Manager
Hey Joes 2
100 1st St, Marigold Ms 38759
12.2023 - 05.2024
- Coordinated scheduling for team members optimizing labor costs while maintaining service standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Oversaw training of more than six team members.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Bar Manager/Head Bartender/Restaurant Food Server
Mosquito Burrito
118 E Sunflower Rd Suite B, Cleveland Ms 38732
05.2022 - 05.2024
- Supervised bar staff, ensuring exceptional service and adherence to operational standards.
- Developed and implemented training programs for new bartenders, enhancing team performance.
- Managed inventory levels, reducing waste through efficient ordering and stock management practices.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
High School Diploma -
Mississippi Delta Community College
Moorhead, MSHigh School Diploma -
Cleveland Central High School
Cleveland, MS05-2022
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Customer assistance
- Retail sales
- Reliability and punctuality
- Flexible schedule
- Cash register operation
- Professional appearance
- Stocking and receiving
- POS system operations
- Store and employee management
- Suggestive selling
- Dispute mediation
- Friendly and outgoing
- Team cooperation
Timeline
Retail Sales Associate
Abraham's Clothing
08.2025 - Current
Server
Cleveland Country Club
05.2025 - 12.2025
Housekeeping Supervisor
Cotton House
08.2024 - 03.2025
Nursing Assistant
Indywood Estate Personal Care
05.2024 - 03.2025
Temporary Bar and Food Service Manager
Hey Joes 2
12.2023 - 05.2024
Bar Manager/Head Bartender/Restaurant Food Server
Mosquito Burrito
05.2022 - 05.2024
High School Diploma -
Mississippi Delta Community College
High School Diploma -
Cleveland Central High School