Linda Schuler
Ocean Springs
Summary
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Bartender
Jd's Daquiri and Craft Beer
08.2024 - Current
- Crafted and served diverse cocktails and craft beers to enhance customer satisfaction.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Trained new bartenders on drink preparation techniques and customer service best practices.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Developed specialized seasonal drink menus to attract new clientele and boost sales.
- Implemented efficient workflow processes, improving service speed during high-traffic periods.
Sales Associate
Od's Wine and Liquor
05.2023 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
- Organized merchandise displays to create engaging visual presentations that attract customer attention.
- Collaborated with team members to meet daily operational goals and maintain store organization.
- Stocked shelves regularly, ensuring products were readily available for customers while maintaining inventory accuracy.
Customer Service Representative
Oaktrust Insurance Group
05.2017 - 2021
- Resolved customer inquiries efficiently through multiple communication channels
- Managed high-volume calls, providing accurate information and support
- Collaborated with team members to enhance service delivery and customer satisfaction
- Documented customer interactions in CRM system, ensuring accurate record-keeping
- Trained new staff on company policies and customer service protocols
- Identified recurring issues, recommending process improvements to management
- Conducted follow-up communications to ensure issue resolution and customer retention
- Streamlined workflows by implementing best practices for handling complex queries
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
D'iberville High School
3320 Warrior Drive D'iberville, MS 39540 01-1996
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Outgoing personality
- Handling difficult customers
- Service-oriented mindset
- Professional appearance
Timeline
Bartender
Jd's Daquiri and Craft Beer
08.2024 - Current
Sales Associate
Od's Wine and Liquor
05.2023 - Current
Customer Service Representative
Oaktrust Insurance Group
05.2017 - 2021
High School Diploma -
D'iberville High School