Lizzy Dodd
Mantee
Summary
Dynamic Assistant Store Manager at Dollar Tree with a proven track record in enhancing customer satisfaction through active listening and effective team leadership. Skilled in time management and cash handling, I consistently optimized store operations and mentored staff to achieve sales targets, ensuring a seamless shopping experience for all customers.
Overview
1
1
year of professional experience
Work History
Assistant Store Manager
Dollar Tree
Hamilton
06.2025 - 09.2025
- Trained new team members on customer service and sales techniques.
- Ensured compliance with safety standards and store policies during shifts.
- Handled cash register operations and processed customer transactions efficiently.
- Addressed customer inquiries and resolved issues to enhance shopping experience.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Organized weekly meetings with department heads to review progress on key objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Hostess
The Blacktop
Hamilton
06.2025 - 07.2025
- Greeted and seated guests promptly upon arrival.
- Managed waitlist and communicated wait times to guests effectively.
- Provided menus and informed guests about daily specials.
- Handled reservations and organized seating arrangements efficiently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Cashier
Dollar General
Hamilton
01.2025 - 06.2025
- Processed customer transactions accurately and efficiently at busy retail locations.
- Maintained a clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Handled cash, credit, and digital payments securely during transactions.
- Engaged with customers in a friendly manner to enhance store atmosphere.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Hamilton High School
Hamilton, AL05-2024
Some College (No Degree) - Core Courses
BSCC
Hamilton, ALSkills
- Time management and scheduling
- Active listening and etiquette
- Patient reception and relations
- Insurance claims processing
- Paperwork coordination
- Electronic medical records management
- Data entry proficiency
- Record maintenance
- Patient eligibility verification
- Appointment management
- Co-payment collection
- Typing and filing skills
- HIPAA compliance
- Patient registration processes
- Telephone etiquette
References
Tangy Carpenter 662-549-0548
Gabby Parker 205-570-8685
Timeline
Assistant Store Manager
Dollar Tree
06.2025 - 09.2025
Hostess
The Blacktop
06.2025 - 07.2025
Cashier
Dollar General
01.2025 - 06.2025
High School Diploma -
Hamilton High School
Some College (No Degree) - Core Courses
BSCC
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