London Hayes
Olive Branch
Overview
4
4
years of professional experience
1
1
Certification
Work History
Remote Customs Trade Agent
Fedex
03.2024 - 11.2024
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
Quality Assurance Coordinator
Walmart
10.2023 - 03.2024
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Improved product quality by implementing rigorous testing processes and protocols.
- Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
Front End Team Lead / Customer Service Manager
Walmart
11.2022 - 10.2023
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Digital Personal Shopper /Order Fulfillment Associate
Walmart
07.2020 - 05.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Digital Team Lead /E-Commerce Department Manager
Walmart
04.2022 - 12.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issues directly by coaching and implementing new techniques with timely solutions
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Seasonal Production Lead
Williams Sonoma Inc
10.2022 - 01.2023
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
Education
Bachelor of Science - Finance
Western Governers University
Millcreek, UT05.2025
Associate of Arts - Business Administration
University of Phoenix
Phoenix, AZSkills
- Customer Service
- Mentoring
- Analytical Thinking
- Team Management
- Customer Relationship Management
- Scheduling
- Data Analysis
- Logistics Operations
- Management Systems
- Operator Certification
- Attention to Detail
Certification
- Certified Kaizen Facilitator, MSI Certified, 03/01/22
- Change Management Certification, MSI Certified, 04/01/22
- Certified Call Center Associate, MSI Certified, 04/01/22
- Lean Six Sigma Master Black Belt, MSI Certified, 05/01/22
- Google Data Analytics Professional Certificate, Coursera, 08/01/22
- CVS Health Call Center Customer Service Representative Certificate, Coursera, 09/01/22
Timeline
Remote Customs Trade Agent
Fedex
03.2024 - 11.2024
Quality Assurance Coordinator
Walmart
10.2023 - 03.2024
Front End Team Lead / Customer Service Manager
Walmart
11.2022 - 10.2023
Seasonal Production Lead
Williams Sonoma Inc
10.2022 - 01.2023
Digital Team Lead /E-Commerce Department Manager
Walmart
04.2022 - 12.2022
Digital Personal Shopper /Order Fulfillment Associate
Walmart
07.2020 - 05.2023
Associate of Arts - Business Administration
University of Phoenix
- Certified Kaizen Facilitator, MSI Certified, 03/01/22
- Change Management Certification, MSI Certified, 04/01/22
- Certified Call Center Associate, MSI Certified, 04/01/22
- Lean Six Sigma Master Black Belt, MSI Certified, 05/01/22
- Google Data Analytics Professional Certificate, Coursera, 08/01/22
- CVS Health Call Center Customer Service Representative Certificate, Coursera, 09/01/22
Bachelor of Science - Finance
Western Governers University
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