Loni Green
Tupelo
Summary
Dynamic professional with extensive experience at the Mississippi Department of Rehabilitation Services, excelling in case management and effective communication. Proven track record in budget monitoring and problem-solving, ensuring client satisfaction and compliance. Recognized for adaptability and teamwork, consistently delivering results in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Counselor Assistant II/Rehabilitation Associate II
Mississippi Department of Rehabilitation Services
Tupelo
11.2016 - Current
- Assist in arranging physical, mental, academic, vocational, and other evaluations to obtain information for assessing clients' needs and developing rehabilitation plans.
- Assists in providing client services by making periodic contacts by phone, letter, or in person, writing appropriate documentation in a running record, and reporting results.
- Aids in client intake by completing necessary administrative forms, referrals, and writing a summary of the interview in the case record, in accordance with standard agency procedures.
- Assists in preparing and maintaining records and case files, including documentation such as client personal and eligibility information, services provided, narratives of client contacts, and other relevant correspondence.
- Monitors funding of money in the counselor's client services budget.
- Schedules appointments, meetings, and facilitates hearings for clients, counselors, and the Director.
- Processes authorizations by paying, editing, or canceling.
- Uses the state agency Fee Schedule to calculate correct percentages and units to be paid using CPT codes and modifiers provided by vendors on billing statements.
- Develops and maintains relationships with community referral sources.
- Receives and directs telephone calls and visitors to appropriate parties in a courteous and timely manner.
- Contact vendors to obtain the necessary documents to process payments.
- Evaluates incoming authorizations for purchases to ensure that all necessary documents are present.
- Makes sure monthly reports such as attendance logs, travel expense vouchers, and/or office utility bills are accurately completed and mailed to the District Manager's office and/or state agency office.
- Updates office policy and procedure manuals as needed.
- Periodically reviews case files to ensure compliance with policies and regulations regarding timely service, client contact, signatures, dates, and other relevant information.
- Orders and maintains office equipment, supplies, and devices for clients.
- Maintains office filing system to ensure ready accessibility to all correspondence, memoranda, reports, and other records and supporting documentation.
- Prepares typewritten correspondence, memoranda, brief reports, forms, and other materials related to office operations.
- Prepares correspondence, memoranda, brief reports, forms, and other materials related to office operations.
- Assist with job-related training sessions.
- Receives, date stamps, and routes incoming mail and posts outgoing mail to ensure that all mail is routed to appropriate parties within prescribed time frames.
Security Officer – Part-Time
Tupelo Public School District
Tupelo
09.2021 - 10.2025
- Monitored campus activities to ensure student and staff safety.
- Maintained safety and well-being of students, staff, and spectators during events.
- Responded promptly to emergencies and incidents on school property.
- Conducted regular inspections of school facilities and grounds.
Resolution Supervisor/CCR
Asurion
Tupelo
08.2008 - 11.2016
- Resolved multiple issues in one call, preventing callbacks and ensuring high customer satisfaction.
- Resolved billing, programming, and technical issues.
- Providing permanent resolutions for those issues, ensuring that every call ended in a yes.
- Assisted customers in resolving multiple issues efficiently to enhance overall satisfaction.
- Updated customer information and accurately documented account details.
- I also promoted and executed the up sales of DirecTV features and services.
Education
Administrative Services Certification Program (ASCP) -
The State of Mississippi – Mississippi State Personnel Board
Jackson, MS05-2022
Executive Services Certification Program (ESCP) -
The State of Mississippi – Mississippi State Personnel Board
Jackson, MS05-2022
High school diploma - General Studies
Itawamba Agricultural High School
Fulton, MS05-2000
Paralegal Studies
Itawamba Community College
Fulton, MSSkills
- Case management
- Customer relationship management
- Budget monitoring
- Effective communication
- Problem solving
- Attention to detail
- Hardworking
- Dependable
- Flexible/Adaptability
- Team Player
Certification
- Administrative Services Certification Program (ASCP)- Jackson, MS - Mississippi State Personnel Board, Issued May 2022
- Executive Services Certification Program (ESCP) - Jackson, MS - Mississippi State Personnel Board, Issued May 2022
Timeline
Security Officer – Part-Time
Tupelo Public School District
09.2021 - 10.2025
Counselor Assistant II/Rehabilitation Associate II
Mississippi Department of Rehabilitation Services
11.2016 - Current
Resolution Supervisor/CCR
Asurion
08.2008 - 11.2016
Administrative Services Certification Program (ASCP) -
The State of Mississippi – Mississippi State Personnel Board
Executive Services Certification Program (ESCP) -
The State of Mississippi – Mississippi State Personnel Board
High school diploma - General Studies
Itawamba Agricultural High School
Paralegal Studies
Itawamba Community College