Loren Jones
Mount Olive
Summary
Experienced in a fast-paced retail environment, developed valuable skills in customer service and sales techniques. Efficiently manages multiple tasks and contributes to team efforts throughout career. Seeking to transition into a new field to leverage strong interpersonal skills and adaptability. Ready to thrive in a retail environment with a strong interpersonal skill set and positive attitude. Brings understanding of customer service principles and basic sales techniques. Eager to use and develop problem-solving and communication skills in a Design Coordinator role.
Overview
7
7
years of professional experience
Work History
Retail Service Specialist
O'Reilly Auto Parts
Magee
08.2023 - Current
- Greet and interact with customers
- Gather ordered and in-stock parts
- Stock merchandise and help track inventory
- Check-in deliveries
- Handle money
- Answer phones and direct calls
- Supervise retail team to ensure excellent customer service, timely order processing, and accurate handling of returns and exchanges
- Follow company and store policies.
- Managed returns process efficiently by adhering to store policies while ensuring customer satisfaction in all cases of merchandise exchange or refund requests.
Content Creator
Southern Miss Student Media Center
Hattiesburg
01.2023 - 05.2023
- Planned, produced, and edited video projects for SMTV
- Sourced/captured relevant images, audio and video clips for use in digital content
- Utilized editing and photography tools to enhance storytelling
- Edited existing copy when necessary to ensure accuracy and clarity
- Applied strong writing, editing, and proofreading skills to each assignment to produce the best possible content
- Complete time-sensitive articles on short notice while still meeting deadlines for other stories
- Wrote, edited, layout and designed stories for publication weekly.
Executive Editor
Southern Miss Student Media Center
Hattiesburg
01.2022 - 11.2022
- Oversaw proofreading and editing process to ensure high-quality publication
- Provided guidance on design elements such as page layout and typography
- Provided editorial direction and leadership to staff of writers, editors and designers
- Organized weekly meetings with staff members to discuss issues, successes and new or existing assignments
- Monitored campus news and press releases for stories and TV segments
- Edited copy for consistency in style, tone, grammar and punctuation
Features/Opinion Editor
Southern Miss Student Media Center
Hattiesburg
08.2021 - 01.2022
- Reviewed and edited stories for print
- Helped with paper layout
- Contributed to the newspaper by writing one or two stories while also taking photographs and capturing video
- Helped other members of staff with their stories
- Monitored campus nes for stories and press releases daily.
Cashier
Richard's Outdoor Power Equipment
Taylorsville
05.2021 - 08.2021
- Stock merchandise
- Clean and front-face new and existing products daily
- Handle money
- Help customers find items
- Answer phones and direct calls as needed
- Assemble products when needed, one to two at a time(e.g., Weed eaters, chainsaws, wheelbarrows).
Crew Lead/Cashier
Popeye's Louisiana Kitchen
Collins
07.2018 - 05.2021
- Greet and interact with customers
- Fix/handle food orders
- Handle money
- Clean and stock lobby and behind the counter
- Answer phones when needed
Education
Bachelor's of Arts - Digital Communication and Media, Minor in Business Administration
University of Southern Mississippi
Hattiesburg, MS01.2023
Associates of Arts - Journalism
Jones County Junior College
Ellisville, MS01.2021
Skills
- Good communication skills
- Excellent written and oral communication
- Reliability and punctuality
- Empathy and patience
- Cash handling accuracy
- Telephone etiquette
- Customer engagement
- Inventory monitoring
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Attention to detail
- Excellent communication
Timeline
Retail Service Specialist
O'Reilly Auto Parts
08.2023 - Current
Content Creator
Southern Miss Student Media Center
01.2023 - 05.2023
Executive Editor
Southern Miss Student Media Center
01.2022 - 11.2022
Features/Opinion Editor
Southern Miss Student Media Center
08.2021 - 01.2022
Cashier
Richard's Outdoor Power Equipment
05.2021 - 08.2021
Crew Lead/Cashier
Popeye's Louisiana Kitchen
07.2018 - 05.2021
Bachelor's of Arts - Digital Communication and Media, Minor in Business Administration
University of Southern Mississippi
Associates of Arts - Journalism
Jones County Junior College