Loren Jones
Mount Olive
Summary
Experienced in a fast-paced retail environment, developed valuable skills in customer service and sales techniques. Efficiently manages multiple tasks and contributes to team efforts throughout career. Seeking to transition into a new field to leverage strong interpersonal skills and adaptability. Ready to thrive in a retail environment with a strong interpersonal skill set and positive attitude. Brings understanding of customer service principles and basic sales techniques. Eager to use and develop problem-solving and communication skills in a Design Coordinator role.
Overview
7
7
years of professional experience
Work History
Retail Service Specialist
O'Reilly Auto Parts
08.2023 - Current
- Greet and interact with customers
- Gather ordered and in-stock parts
- Stock merchandise and help track inventory
- Check-in deliveries
- Handle money
- Answer phones and direct calls
- Supervise retail team to ensure excellent customer service, timely order processing, and accurate handling of returns and exchanges
- Follow company and store policies.
- Managed returns process efficiently by adhering to store policies while ensuring customer satisfaction in all cases of merchandise exchange or refund requests.
Content Creator
Southern Miss Student Media Center
01.2023 - 05.2023
- Planned, produced, and edited video projects for SMTV
- Sourced/captured relevant images, audio and video clips for use in digital content
- Utilized editing and photography tools to enhance storytelling
- Edited existing copy when necessary to ensure accuracy and clarity
- Applied strong writing, editing, and proofreading skills to each assignment to produce the best possible content
- Complete time-sensitive articles on short notice while still meeting deadlines for other stories
- Wrote, edited, layout and designed stories for publication weekly.
Executive Editor
Southern Miss Student Media Center
01.2022 - 11.2022
- Oversaw proofreading and editing process to ensure high-quality publication
- Provided guidance on design elements such as page layout and typography
- Provided editorial direction and leadership to staff of writers, editors and designers
- Organized weekly meetings with staff members to discuss issues, successes and new or existing assignments
- Monitored campus news and press releases for stories and TV segments
- Edited copy for consistency in style, tone, grammar and punctuation
Features/Opinion Editor
Southern Miss Student Media Center
08.2021 - 01.2022
- Reviewed and edited stories for print
- Helped with paper layout
- Contributed to the newspaper by writing one or two stories while also taking photographs and capturing video
- Helped other members of staff with their stories
- Monitored campus nes for stories and press releases daily.
Cashier
Richard's Outdoor Power Equipment
05.2021 - 08.2021
- Stock merchandise
- Clean and front-face new and existing products daily
- Handle money
- Help customers find items
- Answer phones and direct calls as needed
- Assemble products when needed, one to two at a time(e.g., Weed eaters, chainsaws, wheelbarrows).
Crew Lead/Cashier
Popeye's Louisiana Kitchen
07.2018 - 05.2021
- Greet and interact with customers
- Fix/handle food orders
- Handle money
- Clean and stock lobby and behind the counter
- Answer phones when needed
Education
Bachelor's of Arts - Digital Communication and Media, Minor in Business Administration
University of Southern Mississippi
Hattiesburg, MS01.2023
Associates of Arts - Journalism
Jones County Junior College
Ellisville, MS01.2021
Skills
- Good communication skills
- Excellent written and oral communication
- Reliability and punctuality
- Empathy and patience
- Cash handling accuracy
- Telephone etiquette
- Customer engagement
- Inventory monitoring
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Attention to detail
- Excellent communication
Timeline
Retail Service Specialist
O'Reilly Auto Parts
08.2023 - Current
Content Creator
Southern Miss Student Media Center
01.2023 - 05.2023
Executive Editor
Southern Miss Student Media Center
01.2022 - 11.2022
Features/Opinion Editor
Southern Miss Student Media Center
08.2021 - 01.2022
Cashier
Richard's Outdoor Power Equipment
05.2021 - 08.2021
Crew Lead/Cashier
Popeye's Louisiana Kitchen
07.2018 - 05.2021
Bachelor's of Arts - Digital Communication and Media, Minor in Business Administration
University of Southern Mississippi
Associates of Arts - Journalism
Jones County Junior College
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