Lorenzo Ball
Pinola
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Attention to Detail Active Listening Time Management
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
04.2024 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Fraud Claims Specialist I
J.P. Morgan Chase
05.2021 - 04.2024
- Take ownership of each customer while empathizing and prioritizing customer needs
- Resolve conflicts and manage customer expectations
- Determine customer needs and provide appropriate solutions through relationship building
- Document customer account activities thoroughly and concisely
- Engage in interactive dialogue with customers through active listening
- Problem Solving Skills
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Make appropriate decisions on behalf of the customer quickly and effectively
- Effectively prioritize work to ensure efficiency
- Reviewed incoming documentation for completeness prior to processing a claim.
CUSTOMER SERVICE REPRESENTATIVE
SPECTRUM
09.2019 - 05.2021
- Provides basic customer support related to Charter services, including handling billing inquiries and payments
- Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices
- Works under general supervision
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Process customer orders in a courteous, efficient and timely manner
- Effectively present and discuss Charter products and services
- Convey an image of quality, integrity and superior understanding regarding services
- Manage customer interactions professionally and efficiently
- Effectively address customer questions, complaints and concerns within the scope of responsibility
- Remain current and knowledgeable on every aspect of supported product
- Facilitate customer issue escalations to local management/support as required
- Determine necessity for field visits
- Accurately document customer account records based on actions taken
Insurance Claims Coordinator
MINT DENTISTRY
03.2015 - 09.2019
- Ensured that all financial transactions were processed accurately according to company guidelines.
- Contacted patients to obtain information required for accurate claim adjudication.
- Researched complex claims issues utilizing multiple resources such as internal databases, internet searches.
- Analyzed insurance claim forms or related documents to review for completeness and accuracy.
- Collaborated with third-party vendors to obtain necessary information needed for processing claims quickly and efficiently.
- Assisted clients with understanding insurance policies and coverage options by providing detailed explanations.
- Worked with patients to evaluate personal financial information and make determination for insurance program.
Education
Associate of Arts and Sciences (A.A.S) - Radio Broadcasting Technology
Hinds Community College
Utica05.2014
Skills
- Fraud Detection
- Microsoft Office Skills
- MS Excel, PowerPoint, Word
- Documentation Review
- Claims
- SKILLS
- Microsoft Office
- Dispute Resolution
- Insurance Confirmation
- Verbal and Written Communication
- Microsoft Word
- Active Listening Skills
- Customer Service
Certification
Adjuster All-Lines
Timeline
Teller
Wells Fargo
04.2024 - Current
Fraud Claims Specialist I
J.P. Morgan Chase
05.2021 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
SPECTRUM
09.2019 - 05.2021
Insurance Claims Coordinator
MINT DENTISTRY
03.2015 - 09.2019
Associate of Arts and Sciences (A.A.S) - Radio Broadcasting Technology
Hinds Community College