L’Pares Jenkins

Achieved recognition for academic excellence while earning an Associate of Science in Management. Enhanced team performance and customer satisfaction as shift manager at Popeyes Louisiana Kitchen. Cultivated strong interpersonal skills, facilitating effective communication and collaboration. Committed to pursuing a career that allows for growth and the opportunity to be a valuable asset in any environment.

• Achieved Result by completing Task with accuracy and efficiency.
• Achieved Result through effectively helping with Task.
• Resolved product issue through consumer testing.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Documented and resolved Issue which led to Results.

• Associates of science- Management
• Servsafe

• Retail Customer Service — Proficient
• July 2019
• Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Proficient
• Retail Cash Handling — Proficient
• Calculating retail transactions and knowing cash drawer policies and procedures.
• Full results: Proficient
• Customer service — Highly Proficient
• June 2020
• Identifying and resolving common customer issues
• Full results: Highly Proficient
• Warehouse associate — Proficient
• June 2021
• Assesses the tendencies that are important for success in warehouse roles
• Customer focus & orientation — Highly Proficient
• Responding to customer situations with sensitivity
• Work style: Reliability — Highly Proficient
• Tendency to be reliable, dependable, and act with integrity at work
• Construction safety — Proficient
• Using safe practices while on a construction site
• Retail skills: Shelf stocking — Completed
• Measures a candidate's ability to receive and store merchandise or product.
• Full results: Completed
• Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.