Lucky Henderson

• Primary responsibilities include order fulfillment, packaging, shipping, tracking, processing of incoming parts and accessories, deliveries, routine audits, and assisting with the overall organization of the inventory.
• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Tracked parts use and charged items to customer accounts for billing.
• Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
• Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
• Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
• Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
• Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
• Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.

• Assisting the driver in safely operating and delivering smaller loads of products to our local store locations and merchandising the product within the store location.
• Assisted in loading and unloading trucks, ensuring safe transportation of goods.
• Ensured proper handling of packages, preventing damages during transit.
• Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
• Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
• Cultivated positive relationships with clients by representing the company professionally during each interaction throughout the delivery process.
• Demonstrated flexibility in adapting to schedule changes or unique delivery requirements, accommodating customer needs effectively.
• Improved customer satisfaction by providing timely and accurate deliveries, maintaining a professional demeanor.
• Collaborated with team members to streamline delivery processes, resulting in improved performance.
• Expedited urgent deliveries as needed, prioritizing tasks efficiently to meet deadlines.
• Maintained accurate records of deliveries and pickups for efficient tracking and reporting purposes.
• Navigated through various weather conditions safely, ensuring timely deliveries without compromising package integrity.
• Utilized GPS technology effectively for optimal route planning and navigation.
• Assisted in training new Delivery Assistants, sharing best practices for efficient operations.
• Handled cash transactions accurately, balancing accounts at the end of each shift.
• Reduced fuel consumption by planning efficient routes that minimized unnecessary mileage.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Verified load against delivery ticket before beginning every shift.

• Install/Deliver Appliances such as refrigerators, dishwashers, washers, dryers, freezers, stoves, microwaves.
• Increased productivity by maintaining a well-organized work area and effectively managing time and resources during installations.
• Reduced installation errors by carefully following manufacturer guidelines for various appliances.
• Customized appliance installs according to client preferences, ensuring complete satisfaction with the final result.
• Assisted in training new team members on proper installation techniques, resulting in increased team efficiency.
• Demonstrated versatility by effectively installing various types of appliances such as refrigerators, ovens, washers, dryers, dishwashers, cooktops, and microwaves.
• Maintained up-to-date knowledge of industry trends and advancements, enabling the ability to install cutting-edge appliances efficiently.
• Adhered to company policies and procedures while maintaining a high level of professionalism during appliance installations.
• Worked independently and took responsibility for repair of assigned equipment.

• Performed duties as Commercial and Parts Pro Manager.
• Provided schedule changes to employees as well as process times and checks.
• Installed batteries windshield wipers and other fixtures.
• Opened store for start of shift.
• Processed electronic payments as well as cash payments. Stocked inventory on shelves and in back as needed. Met deadline’s for needed items.
• Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
• Increased sales revenue by establishing new client relationships and nurturing existing ones.
• Stocked inventory on shelves and in back as needed.
• Generated detailed reports summarizing sales activities and accomplishments for presentation at monthly team meetings.

Responsibilities:

- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.

- Package items securely and accurately according to company standards
- Use knowledge to operate packaging machinery and equipment
- Stock and organize packaged items in designated areas, if needed.
- Assist with picking and packing orders as needed
- Follow warehouse management system protocols for efficient workflow
- Collaborate with team members and communicate any issues or concerns to warehouse supervisor

- Loaded, unloaded, and moved material to and from storage and production areas.

-Enhanced workplace safety by maintaining a clean and organized work environment, reducing accidents and injuries.

• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Enhanced workplace safety by maintaining a clean and organized work environment, reducing accidents and injuries.
• Completed orders within tight deadlines while adhering to company standards for accuracy and precision in all tasks performed.

• Performs material moves with associated transactions as required by the customer.
• Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.

• Performs material moves with associated transactions as required by the customer

• Works at a continuous fast pace
• Loads and unloads inbound/outbound trailers.
• Ensures all scanning completed correctly.
• Helps train dock employees on new procedures.
• Ensures facility is secure at end of shift, investigates/resolves scanning issues and housekeeping

• Performs the assigned tasks as directed to include the physical handling of materials within associated customer transactions

•Completes assignments safely within the allotted time • Participates in work group and other team activities for the purpose of self improvement and improving warehouse operations and related business functions

• Switchboard Duties, Secretarial Duties.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.