Luis Carmona
Southaven
Summary
Dynamic Operations Manager with a proven track record at FedEx Express, excelling in operations management and team leadership. Enhanced employee retention through strategic training and performance evaluations, fostering a culture of accountability and collaboration. Achieved significant improvements in customer satisfaction and operational efficiency by implementing process enhancements.
Overview
8
8
years of professional experience
Work History
Operations Manager
Fedex Express
05.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
Ramp Agent Trunk Non-DOT
Fedex Express
10.2019 - 05.2020
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided the loading and unloading of aircraft freight.
- Following processes and staying in compliance with the weight and balance systems for loading aircrafts correctly with center of gravity balance.
- Having the training to conduct launching of aircrafts and keeping up with documents regarding loads and aircraft safety.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
Team Leader
Fedex Express
05.2018 - 10.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Material Handler
Fedex Express
08.2017 - 05.2018
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
High School Diploma -
Ridgeway High School
Memphis, TN08-2008
Skills
- Inventory management
- Supply chain management
- Employee training
- Performance evaluation
- Staff supervision
- Team building
- Conflict resolution
- Safety compliance
- Process improvement
- Strategic planning
- Organizational skills
- Time management
- Problem-solving
- Team leadership
- Operations management
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Fedex Express
05.2020 - Current
Ramp Agent Trunk Non-DOT
Fedex Express
10.2019 - 05.2020
Team Leader
Fedex Express
05.2018 - 10.2019
Material Handler
Fedex Express
08.2017 - 05.2018
High School Diploma -
Ridgeway High School
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