Luskesha Kidd
Meridian,MS
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
27
27
years of professional experience
Work History
Director of Insurance Coordination
Fresenius Medical Care
Meridian, MS
12.2016 - 08.2026
- Led a team of 150+ employees.
- Team Management: Hire, train, and mentor Insurance Coordinators and other staff; provide supervision, performance feedback, and career development.
- Hired, trained, and mentored insurance coordinators, providing supervision and performance feedback to support career development.
- Compliance & Risk Management: Ensure all insurance coordination activities meet federal, state, and company compliance requirements, including Medicare, Medicaid, and COBRA regulations.
- Revenue Optimization: Implement strategies to maximize revenue by improving insurance enrollment, reducing claim denials, and ensuring timely payments.
- Patient Advocacy: Maintain high standards of patient education and support, ensuring patients understand and can access all available insurance and financial assistance options (e.g., Medicare, Medicaid, Medicare Supplement, State Renal programs, COBRA, indigent programs.
- Maintained high standards of patient education and support, ensuring patients understood and accessed all available insurance and financial assistance options.
- Training & Compliance: Lead training sessions for coordinators on new regulations, compliance updates, and best practices in insurance coordination.
- Problem Resolution: Address complex insurance disputes, contract terminations, and enrollment issues, ensuring smooth transitions for patients and the organization.
- Responsible for a team of 150+ employees.
Insurance Coordinator Manager
Fresenius Medical Care
Meridian, MS
07.2012 - 12.2016
- Managed a team of 10 Insurance Coordinator Supervisors. Collaborated with Revenue partners and Managed Care team to ensure current insurance guidelines were being followed and being allocated correctly. Partnered with several other teams within the organization to ensure patients were receiving quality support.
- Coordinated insurance verification processes to ensure timely patient coverage and reduce claim denials.
- Managed communication between patients, providers, and payers to streamline insurance inquiries and resolutions.
- Developed training materials for staff on insurance protocols to enhance compliance and workflow efficiency.
Insurance Coordinator Supervisor
Fresenius Medical Care
Meridian, MS
05.2009 - 07.2012
- Managed a team of 8 Insurance Coordinators, overseeing payroll, hiring, performance management, and Oversaw administrative tasks for the team to ensure efficient operations..
- Managed insurance claims processing and documentation for patient services.
- Coordinated insurance verification processes to ensure accurate patient coverage.
- Developed training materials for staff on insurance policies and procedures.
- Managed insurance verification processes to ensure accurate patient coverage and eligibility.
- Coordinated communication between patients, providers, and insurance companies to resolve billing discrepancies.
Insurance Coordinator
Fresenius Medical Care
Meridian, MS
06.2006 - 05.2009
- Educated patients on their options for insurance coverage. Educated patients on Medicare, Medicaid, supplemental plans, cobra, and individual plans. Expert in Medicare based on End Stage Renal Disease entitlement. Knowledgeable of Medicaid in multiple states including spenddown and emergency Medicaid. Educated patients about FMLA, STD/LTD, extensive understanding of cobra guidelines and enrollment. Educated pts regarding individual commercial plan enrollments and plans through the marketplace. Discussed out-of-pocket/deductibles and reimbursement rates as well as expert in understanding coordination of benefits. Assisted patients in applying for financial assistance programs, supporting their ability to manage insurance payments and outstanding balances. Documented, tracked, and monitored coordination of benefits, completing spreadsheets.
- Coordinated insurance verification processes to ensure timely patient care and accurate billing.
- Managed claims submission process, resolving discrepancies to expedite reimbursements.
- Developed and maintained relationships with insurance providers for streamlined communication.
- Coordinated insurance verification processes to ensure timely approvals and reduce claim denials.
- Managed patient insurance documentation, maintaining compliance with regulatory standards.
Social Worker
Fresenius Medical Care
Philadelphia, MS
12.1999 - 06.2006
- Managed case management for patients diagnosed with end stage renal disease. Completed psychosocial assessments and assisted with applying for resources to help with medications, transportation, or daily living needs.
- Conducted comprehensive assessments to determine client needs and develop tailored care plans.
- Collaborated with multidisciplinary teams to ensure holistic support for patients and families.
- Facilitated support groups, enhancing community engagement and emotional well-being among participants.
- Developed individualized care plans addressing patient needs and goals.
- Coordinated services with healthcare teams to improve patient outcomes.
- Provided emotional support and crisis intervention for patients and families.
- Advocated for patients' rights and access to necessary resources and services.
Education
Bachelor of Arts - Social Work
Mississippi State University
StarkvilleSkills
- Knowledge of Medicare, Medicaid, and other insurance programs
- Experience with compliance programs and regulatory requirements
- Revenue enhancement strategies
- Insurance project management
- Operational strategies
- Financial oversight
- Process improvement
- Team performance oversight
- Training program development
- Cross-functional leadership
- Stakeholder engagement
- Analytical decision-making
- Microsoft Office advanced
- Interpersonal communication
- Written communication
- Operational change initiatives
- Performance benchmarks
- Verbal and written communication
- Strategic planning
Accomplishments
Successfully coordinatored the team with bringing in over $80 million in revenue annually for the company by increasing enrollment in insurance.
Helped design and create a key tracking system that assists the organization with monitoring and managing our patient population. Giving reports and time tables to help support those efforts.
Affiliations
Group Organizations: Mississippi Kidney Foundation, member of the patient advisory board since 2006
Section name
Kidney Screening: Organized, marketed and held several screenings to provide education on kidney disease as well as screening for early detection.
Timeline
Director of Insurance Coordination
Fresenius Medical Care
12.2016 - 08.2026
Insurance Coordinator Manager
Fresenius Medical Care
07.2012 - 12.2016
Insurance Coordinator Supervisor
Fresenius Medical Care
05.2009 - 07.2012
Insurance Coordinator
Fresenius Medical Care
06.2006 - 05.2009
Social Worker
Fresenius Medical Care
12.1999 - 06.2006
Bachelor of Arts - Social Work
Mississippi State University