Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luz Macias

Richland

Summary

Dynamic professional with a proven track record at Los Cazadores, excelling in customer service and financial management. Recognized for enhancing office efficiency and fostering strong client relationships. Adept at staff training and supervision, ensuring seamless operations and high customer satisfaction. Committed to delivering results in fast-paced environments.

Overview

2024
2024
years of professional experience

Work History

Manager's Assistant

Los Cazadores
2015 - 08.2023
  • Coordinated travel arrangements for Manager ensuring seamless logistics during business trips.
  • Served as a reliable point of contact for clients, vendors, and stakeholders, establishing trust and credibility within the industry.
  • Streamlined office workflow by updating record-keeping systems making it easier to track progress on ongoing projects.
  • Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.

Receptionist/translator

Family Health Clinic
2013 - 2015
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Translated other language books into English.
  • Assisted with translation of foreign language television and radio programs.

Sales Associate

Essentia Financial Services
2013 - 02.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Richland High School
Richland, MS

No Degree - Social Services

Mississippi College
Clinton, MS

Skills

  • Customer service
  • Money handling
  • Staff training and development
  • Staff supervision
  • Customer relationship management (CRM)
  • Financial management
  • Retail operations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager's Assistant

Los Cazadores
2015 - 08.2023

Receptionist/translator

Family Health Clinic
2013 - 2015

Sales Associate

Essentia Financial Services
2013 - 02.2014

Richland High School

No Degree - Social Services

Mississippi College

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Luz Macias