Lydia Fields
Clarksdale,Mississippi
Summary
Experienced technical support specialist with over 4 years of expertise resolving customer issues related to internet connectivity, home appliances, and networked systems. Skilled in troubleshooting modems, routers, and cable/video equipment while delivering excellent service in high-volume environments. Brings strong technical knowledge, clear communication, and a customer-first approach aligned with Cable One’s standard.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Representative
GE Appliances, A Haier
01.2023 - 04.2025
•Delivered expert technical assistance for GE smart appliances and connected devices, supporting both hardware and app-based configurations.
•Troubleshot internet/WI-FI connectivity issues impacting smart device functionality, guiding customers through setup and reconfiguration of routers and modems.
•Provided phone-based support for complex product issues, maintaining a 90%+ customer satisfaction rating.
•Acted as a liaison between technical departments and customers, escalating unresolved or repeat service failures to leadership.
Virtual Customer Service Representative
Global Technology Solutions
06.2019 - 12.2020
- Achieved top performance metrics, including 98% ticket closure within SLA timeframe.
- Trained and mentored 5 new remote hires, helping improve team onboarding efficiency.
- Recognized with “Remote Support Excellence Award” for consistency exceeding KPIs.
Education
Associate of Applied Science - General Studies
Coahoma Community College
Clarksdale, Mississippi05.2019
High School Diploma - General Studies
Clarksdale High School
Clarksdale, MS05.2017
Skills
- Customer Communication and Call Handling
- Team Collaboration (Remote & On-site)
- Feedback & Issue Reporting
- Time Management & Prioritization
- Multitasking in Fast Paced Environments
- Adaptability to Changing Technologies
Certification
- CompTIA A+ (Completed or In Progress - specify status)
- Customer Service Excellence - GE Appliances Training Program
Timeline
Technical Support Representative
GE Appliances, A Haier
01.2023 - 04.2025
Virtual Customer Service Representative
Global Technology Solutions
06.2019 - 12.2020
High School Diploma - General Studies
Clarksdale High School
Associate of Applied Science - General Studies
Coahoma Community College
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