Ly'Marya Campbell
Potts Camp
Summary
Dedicated professional seeking Patient Care Technician role with 3 years of experience in customer service. Strong skills in medical terminology, records management, and HIPAA compliance. Proven ability to multitask in fast-paced environments, ensuring efficient and confidential patient care.
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Walmart
Holly Springs
02.2023 - 01.2024
- Facilitated customer returns, exchanges, and product inquiries, ensuring a seamless customer service experience.
- Managed cash registers and handled financial transactions with precision and accuracy.
- Resolved customer concerns promptly, contributing to a positive and efficient service environment.
Customer Service Representative
TitleMax
Olive Branch
09.2023 - 11.2023
- Processed loans and payments, ensuring adherence to company policies and state regulations.
- Assisted customers by addressing inquiries, managing accounts, and determining loan eligibility.
- Managed cash transactions and maintained accurate financial records to uphold operational integrity.
Education
Associate Degree - Nursing Health Science
South College
Knoxville, TN06.2025
Diploma - General Education
Potts Camp High School
Potts Camp, MS05.2022
Skills
- Medical Terminology & Records Management
- Customer Service & Conflict Resolution
- HIPAA Compliance & Confidentiality
- Multitasking in Fast-Paced Environments
- Proficient in Microsoft Office & EHR Systems
- Cash Handling & Financial Transactions
- Electronic Health Records (EHR) Management
- Data Entry
- Organizational Skills
- Problem-Solving
- Communication
- Problem resolution
- Team collaboration
- Data entry
- Inbound and outbound calling
- Point of sale systems
- Cross-functional team collaboration
- Customer support
- Understanding customer needs
Certification
Registered Medical Assistant (RMA)
Timeline
Customer Service Representative
TitleMax
09.2023 - 11.2023
Customer Service Associate
Walmart
02.2023 - 01.2024
Associate Degree - Nursing Health Science
South College
Diploma - General Education
Potts Camp High School
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