Lynda (Lynn) Ulrich
Long Beach
Summary
Dynamic Supervisor at Mississippi Power with a proven track record in enhancing team productivity and customer satisfaction. Skilled in training and mentoring, I implemented effective workflows and safety protocols, fostering a culture of excellence. Committed to employee development, I successfully guided staff through performance evaluations and targeted training programs.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Supervisor
Mississippi Power
02.1985 - 02.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
Education
High School Diploma -
Mississippi Gulf Coast Community College
Gulfport, MSSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Processes and procedures
- Process improvement
- Project management
- Schedule development
- Safety protocols
- Policy and procedure development
- Employee development
- Organizational skills
- Self motivation
- Idea development and brainstorming
Certification
- OSHA RecordKeeping Certification - [Timeframe]
Timeline
Supervisor
Mississippi Power
02.1985 - 02.2021
High School Diploma -
Mississippi Gulf Coast Community College
Developed internal developmental training programs for skilled classifications
Developed task analysis for year one employee to the completion of journeyman classification.
Developed training for each year of development that coincided with the task analysis.
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