Sheryl Lynette Simmons

• Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
• Provided exceptional customer support, leading to increased client retention and loyalty.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Played a critical role in retaining valuable customers through proactive relationship management efforts.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Conducted regular training sessions for staff development and skills enhancement.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled cash transactions and maintained sales and payments records accurately.

Handmade arts and crafts business. Maintained five sales locations in Alabama and Mississippi

• Researched trends and current innovations to determine competition and develop competitive pricing points.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.