LYRIC SUTTON
Byram
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Aetna Resources
01.2025 - Current
- Handled calls promptly to ensure timely customer support.
- Responded to customer inquiries via phone and email.
- Resolved complaints, ensuring members had complete access to insurance plan information.
- Processed orders and refunds while updating accounts efficiently.
Personal Caregiver
Grace and Mercy personal care
Jackson
03.2025 - 05.2026
- Developed personalized care plans to meet individual client needs.
- Monitored client health and reported changes to the healthcare team.
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided companionship and emotional support to enhance client well-being.
- Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
Customer Service Representative
Everise
06.2022 - 12.2024
- Handled customer inquiries and suggestions with courtesy and professionalism, enhancing overall customer satisfaction.
- Actively listens to customers, handles concerns regarding benefits, claims, and payments quickly
- Answered high volume of customer calls promptly, minimizing wait times and improving service efficiency.
- Keep records of customers' comments and complaints as well as actions taken during calls
- Keep records of customers' comments and complaints as well as actions taken during calls
Customer Service Representative
Humana
09.2020 - 03.2022
- Educated customers on billing and payment processing, ensuring understanding of support policies and procedures.
- Adjusted strategies to manage rapid changes in customer demands and service expectations. with a proactive and positive approach, enhancing customer experience.
- Followed up with customers post-resolution to ensure satisfaction and uphold high customer service standards.
- Maintained up-to-date knowledge of product and service changes.
- Updated account information to maintain customer records.
- Reacted positively to customer inquiries, fostering a supportive and responsive environment. to rapid change.
Education
High School Diploma -
Murrah High School
Jackson, MSSkills
- Customer orientation
- Issue resolution
- Multitasking
- Client relationship management
- Personal care
- Care plan development
Timeline
Personal Caregiver
Grace and Mercy personal care
03.2025 - 05.2026
Customer Service Representative
Aetna Resources
01.2025 - Current
Customer Service Representative
Everise
06.2022 - 12.2024
Customer Service Representative
Humana
09.2020 - 03.2022
High School Diploma -
Murrah High School