Maci Scott
Pheba
Summary
Dedicated Treatment Coordinator skilled in managing patient treatment plans and enhancing communication between patients and dental specialists. Committed to driving optimal outcomes through effective scheduling and follow-up, ensuring a seamless patient experience.
Overview
18
18
years of professional experience
Work History
Treatment Coordinator
Martin Oral Surgery
Starkville, MS
02.2023 - Current
- Coordinated patient treatment plans and schedules, ensuring seamless workflow in clinical operations.
- Facilitated communication between patients and dental specialists, enhancing service delivery and patient satisfaction.
- Managed insurance verifications and pre-authorizations, expediting treatment timelines and reducing delays.
- Monitored patient progress and follow-up appointments, ensuring adherence to treatment plans for optimal outcomes.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Dental Assistant/ Front Desk Manager
Dr. Joseph D. Yates, DDS, PA.
West Point, MS
08.2008 - 02.2023
- Assisted in patient preparation and education on dental procedures.
- Managed inventory of dental supplies, ensuring optimal stock levels and organization.
- Supported the dentist during procedures by anticipating needs and providing tools efficiently.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Education
Associate of Science - Pre-Dental Hygiene
Holmes Community College
Goodman, MS12-2018
High School Diploma -
West Point High School
West Point, MS05-2008
Skills
- Appointment scheduling
- Treatment Planning
- Customer service
- Office administration
- Financial counseling
- Insurance verification
Timeline
Treatment Coordinator
Martin Oral Surgery
02.2023 - Current
Dental Assistant/ Front Desk Manager
Dr. Joseph D. Yates, DDS, PA.
08.2008 - 02.2023
Associate of Science - Pre-Dental Hygiene
Holmes Community College
High School Diploma -
West Point High School