MacKenzie Pannell
Tupelo
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Recruitment Specialist
Ashley Furniture Industries, Inc
Saltillo
11.2023 - Current
- Collaborate with hiring managers to define job requirements and candidate profiles.
- Create and maintain a database of candidate information.
- Identify potential candidates through job postings, online databases, and referrals.
- Schedule in-person interviews for management review.
- Organize onboarding sessions for new hires by coordinating orientation materials and training schedules.
- Ensure compliance with all federal, state, local regulations related to recruiting practices.
Front of House Manager and server
Bishop- fine dining French cuisine
Memphis
10.2021 - 11.2023
- Coordinated reservations and seating arrangements for optimal guest experience.
- Led team meetings to discuss service improvements and workflow efficiency.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Assigned work tasks and activities, prepared schedules and managed staffing.
Front of House Manager
Southall cafe
Memphis
04.2020 - 10.2021
- Managed customer interactions to ensure exceptional service experiences.
- Coordinated staff schedules and training sessions to maintain service standards.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Responsible for ordering supplies necessary for front-of-house operations.
Design Intern
Ashely Furniture
Ecru
05.2018 - 03.2020
- Participated in brainstorming sessions to come up with innovative ideas.
- Updated business website content and design and social media accounts, adding visual appeal as direct reflection on business.
- Managed multiple design projects simultaneously while meeting tight deadlines.
- Examined product samples, adjusting designs to achieve desired results.
Education
Associate of Arts -
Itawamba Community College
Fulton, MS 08.2018 - 05.2020
Tupelo Highschool
Tupelo, MSSkills
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Task prioritization
- Attention to detail
Timeline
Recruitment Specialist
Ashley Furniture Industries, Inc
11.2023 - Current
Front of House Manager and server
Bishop- fine dining French cuisine
10.2021 - 11.2023
Front of House Manager
Southall cafe
04.2020 - 10.2021
Associate of Arts -
Itawamba Community College
08.2018 - 05.2020
Design Intern
Ashely Furniture
05.2018 - 03.2020
Tupelo Highschool