Maddix Jones
Carriere
Summary
Detail-oriented customer service professional with experience in retail, hospitality, and event support. Expertise in front desk operations, client relations, and administrative tasks. Capable of multitasking in fast-paced settings while ensuring positive customer interactions. Committed to enhancing service delivery and operational efficiency as a Front Desk/Admin Assistant.
Overview
7
7
years of professional experience
Work History
Shift Lead / Barista
The Sip District
Picayune
07.2023 - Current
- Delivered exceptional customer service in a fast-paced, high-volume environment while ensuring a positive guest experience.
- Prepared and served beverages and food items accurately and efficiently while maintaining quality standards.
- Managed order taking, drink preparation, customer assistance, and cleaning to maintain service flow and customer satisfaction.
- Trained and mentored new employees on customer service expectations and daily operations to ensure consistent quality and performance.
- Operated POS systems, processed cash and card transactions, and handled customer payments with accuracy.
- Assisted with opening and closing duties, including cash handling, inventory checks, stocking supplies, and preparing workstations.
- Built strong relationships with regular customers through professionalism and effective communication, enhancing customer loyalty.
- Resolved customer concerns and handled inquiries professionally both in person and over the phone.
- Collaborated with team members to ensure efficient operations during peak business hours.
Event Assistant
Infinity Farms Event Venue
01.2020 - Current
- Coordinated setup and execution of weddings and special events to ensure seamless experiences.
- Ensure guests receive professional, attentive service throughout each event.
- Coordinate with vendors and staff to maintain smooth event operations.
- Prepared event spaces to uphold high standards of organization and visual appeal.
- Adapted swiftly to changing situations while maintaining focus on event details.
Boutique Sales Associate & Brand Model
Fly Boutique
Picayune
07.2023 - 08.2024
- Provided exceptional customer service and personalized shopping experiences for clients.
- Assisted customers with product selections, ensuring satisfaction and loyalty.
- Managed inventory by restocking merchandise and organizing displays effectively.
Shift Lead / Barista
Creekside Coffee Café
01.2021 - 01.2023
- Delivered friendly, efficient customer service, enhancing customer satisfaction.
- Enhanced customer experience by providing friendly and efficient service.
- Facilitated onboarding process to enhance team performance.
- Prepared beverages while maintaining cleanliness and food safety standards.
- Built positive relationships with customers and coworkers, contributing to a supportive team environment.
Education
Home School Diploma -
Orchard Lane Christian Academy
Carriere , MSSkills
- Cash Handling & POS Systems
- Customer Service
- Retail Sales
- Product knowledge
- Product promotion & marketing
- Merchandise organization
- Inventory Management
- Inventory Organization
- Scheduling & Organization
- Multitasking
- Time Management
- Attention to Detail
- Professional Communication
- Verbal and written communication
- Team Leadership
- Staff training
- Leadership
- Adaptability
- Organized and detail-oriented
- Task prioritization
- Independent and team player
- Software adaptability
- Problem Solving
- Professionalism
- Product promotion & marketing
- Merchandise organization
Timeline
Shift Lead / Barista
The Sip District
07.2023 - Current
Boutique Sales Associate & Brand Model
Fly Boutique
07.2023 - 08.2024
Shift Lead / Barista
Creekside Coffee Café
01.2021 - 01.2023
Event Assistant
Infinity Farms Event Venue
01.2020 - Current
Home School Diploma -
Orchard Lane Christian Academy