Madeline Alford
Magnolia
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Brinker Internationl, Chili's Grill & Bar
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
FOH Team Member
Chick-fil-A
11.2022 - 01.2025
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
Assistant Dance Instructor
Main Street Dance
08.2022 - 05.2023
- Assisted in maintaining a clean and safe studio space, adhering to health guidelines and promoting a positive atmosphere for learning.
- Provided constructive feedback to students, fostering growth in their technical abilities and confidence.
- Coordinated backstage logistics at performances, ensuring smooth transitions between acts.
- Maintained an organized classroom space, enabling efficient use of time during lessons.
- Assisted lead instructor in choreographing dances for recitals, resulting in polished performances.
- Offered one-on-one instruction to students by appointment.
- Worked in team-based environment to uphold quality and continuity of service to clients.
Cashier
McComb Market
08.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Arts - English
University of Southern Mississippi
Hattiesburg, MS05-2025
Associate of Arts - English
Southwest Mississippi Community College
Summit, MS05-2023
Skills
- Strong work ethic
- Safety awareness
- Exceptional customer service
- Customer assistance
- Cash handling
- Salesmanship
- Group coordination
- Patience and empathy
- Guest engagement
- Phone etiquette
- Time management skills
- Memory retention
Timeline
Server
Brinker Internationl, Chili's Grill & Bar
02.2025 - Current
FOH Team Member
Chick-fil-A
11.2022 - 01.2025
Assistant Dance Instructor
Main Street Dance
08.2022 - 05.2023
Cashier
McComb Market
08.2020 - 11.2020
Bachelor of Arts - English
University of Southern Mississippi
Associate of Arts - English
Southwest Mississippi Community College
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