Madeline Tharp
Tremont
Summary
Proven leader and customer service expert from Texas Roadhouse Restaurant, adept at managing high-pressure situations and leading teams to exceed productivity goals. Skilled in multitasking and decision-making, I excel in fast-paced environments, ensuring guest satisfaction through meticulous attention to detail and effective team collaboration. Achieved significant improvements in service efficiency and customer loyalty. Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
10
10
years of professional experience
Work History
Waitress & Server
Texas Roadhouse Restaurant
11.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food Delivery Driver
Uber Eats
06.2018 - 10.2024
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Production Supervisor
Temper Sealy
06.2015 - 05.2018
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of 18 production associates, overseeing productive production processes and meeting all deadlines.
Education
GED -
Tremont Attendance Center
Tremont, MS08-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Handling complaints
- Menu recommendations
- Payment processing
- Food running
- Service prioritization
- Table setting
- Order accuracy
- Accurate money handling
- Complaint resolution
- Menu memorization
- Time management
- High volume dining
- Tableside service
Timeline
Waitress & Server
Texas Roadhouse Restaurant
11.2024 - Current
Food Delivery Driver
Uber Eats
06.2018 - 10.2024
Production Supervisor
Temper Sealy
06.2015 - 05.2018
GED -
Tremont Attendance Center
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