Madison Klause
Gulfport
Summary
Hard working professional pursuing a degree at USM School of Kinesiology and Nutrition with a proven track record in delivering exceptional customer service and guest satisfaction. Skilled in multi tasking and effective communication ready to fully embrace my career ahead.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Rackhouse Steaks & Spirits
Gulfport, MS
01.2023 - Current
- Crafted and served cocktails, ensuring high-quality drink presentation and customer satisfaction.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Stewardess
S-Cape M/Y
West Palm Beach, FL
02.2022 - 12.2022
- Delivered high standard guest service, ensuring comfort and satisfaction throughout voyages.
- Maintained cleanliness and organization of interior and exterior spaces, enhancing overall guest experience.
- Assisted in meal preparation and presentation, upholding culinary standards onboard.
- Managed inventory of supplies, ensuring timely restocking to support operational needs.
Bartender
Copper Vine
New Orleans, LA
03.2019 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Education
No Degree - Kinesiology
University of Southern Mississippi
Hattiesburg, MS05-2029
STCW -
Resolve Maritime Academy
Fort Lauderdale, FL01-2022
High School Diploma -
Pass Christian High School
Pass Christian, MS05-2016
Skills
- Strong multitasking
- Able to perform calmly and efficiently in a fast pace environment
- Highly reliable
- Great customer service skills
- Engaging personality
- Hospitality service expertise
Certification
- Resolve Maritime Academy -Basic Firefighting Training 2022
- Resolve Maritime Academy- STCW Basic Safety Training 2022
Timeline
Bartender
Rackhouse Steaks & Spirits
01.2023 - Current
Stewardess
S-Cape M/Y
02.2022 - 12.2022
Bartender
Copper Vine
03.2019 - 12.2021
No Degree - Kinesiology
University of Southern Mississippi
STCW -
Resolve Maritime Academy
High School Diploma -
Pass Christian High School