Madison Fontenot
Gulfport
Summary
Organized and motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Seeking entry-level opportunities to aid in company growth, while expanding personal skills and knowledge.
Overview
7
7
years of professional experience
Work History
Shift Leader
Best Buy
Gulfport
05.2021 - Current
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and professionally.
- Operated forklifts to move materials and products efficiently within the warehouse.
- Sorted and organized inventory to maintain an orderly storage system.
- Maintained cleanliness of work areas to promote a safe working environment.
- Monitored stock levels and reported discrepancies to management for resolution.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Barista Trainer
Starbucks
Denham Springs
08.2020 - 05.2021
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Barista Manager
Courtyard Cafe
Hammond
10.2018 - 06.2020
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
- Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
- Monitored inventory levels and ordered supplies as needed.
- Oversaw daily activities including staffing, scheduling, monitoring workloads.
Education
Bachelor of Arts - General Studies
Southeastern Louisiana University
Hammond, LA12-2018
Skills
- Customer Service
- Operations support
- Creative problem solving
- Cash handling
- POS system operation
- Team leadership
- Employee scheduling
- Time management
- Attention to detail
- Forklift operation
- Inventory management
Timeline
Shift Leader
Best Buy
05.2021 - Current
Barista Trainer
Starbucks
08.2020 - 05.2021
Barista Manager
Courtyard Cafe
10.2018 - 06.2020
Bachelor of Arts - General Studies
Southeastern Louisiana University