Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Freeman

Aberdeen

Summary

Results-driven individual with a strong background in customer service and patient care. Known for adaptability, professionalism, and a commitment to enhancing customer satisfaction. Prepared to deliver impactful solutions in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Restorative Care Tech

NMMC- Tupelo
Tupelo, MS
11.2024 - Current
  • Provided compassionate care to patients, ensuring comfort and safety during procedures.
  • Assisted therapy staff in daily tasks, enhancing patient care efficiency.
  • Conducted routine equipment checks for proper functioning, reducing risks associated with faulty devices.

Mobile Expert

T-Mobile
Tupelo, Ms
01.2023 - 10.2025

Sold and educated customers on the latest cellular products and accessories.

  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Trained and mentored new staff on product knowledge and sales techniques to improve team performance.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.

Customer Service Representative

AT&T
Amory, MS
04.2021 - 01.2023
  • Resolved customer inquiries efficiently using OPUS systems to enhance service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to improve response times on customer issues.
  • Educated customers on product features and benefits, driving satisfaction and retention.
  • Managed billing disputes effectively, ensuring accurate resolutions for customer concerns.

Customer Service Cashier

Walmart
Tupelo, MS
07.2019 - 04.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers in locating products and provided information on promotions.
  • Managed cash register operations, ensuring accurate change and transaction processing.
  • Handled customer inquiries and resolved issues to enhance satisfaction.
  • Counted money in drawers at beginning and end of each shift.

Education

No Degree - Speech-Language Pathology

Mississippi University For Women
Columbus, MS
05-2029

High School Diploma -

Aberdeen High School
Aberdeen
05-2019

Associate of Science - General Studies/ Health Science

Itawamba Community College
Fulton, MS
05-2025

Skills

  • Cash Handling
  • Customer Service Etiquette
  • Professionalism
  • Compassionate
  • Teachable and Coachable
  • Team Player

Timeline

Restorative Care Tech

NMMC- Tupelo
11.2024 - Current

Mobile Expert

T-Mobile
01.2023 - 10.2025

Customer Service Representative

AT&T
04.2021 - 01.2023

Customer Service Cashier

Walmart
07.2019 - 04.2021

No Degree - Speech-Language Pathology

Mississippi University For Women

High School Diploma -

Aberdeen High School

Associate of Science - General Studies/ Health Science

Itawamba Community College
Madison Freeman