Madison Gray

•Ensured client satisfaction and happiness through attentive service delivery.

•Ensured completion of cleaning duties in compliance with state board standards.

•Engaged actively with clients to understand and fulfill their hair styling goals.

• Assisted departments in achieving seamless operations flow.
• Responded to customer service inquiries and resolved complaints promptly.
• Supported daily operations by organizing shift schedules and assigning roles.
• Engaged with customers regularly to understand their preferences.
• Recorded sales transactions accurately using point-of-sale systems.
• Conducted interviews with candidates and advised HR on hiring choices.
• Maintained composure in challenging situations and effectively resolved conflicts.
• Facilitated conflict resolution among employees to promote a harmonious workplace.

• Assisted team members in enhancing job performance through coaching and mentoring.
• Facilitated meetings to review progress and highlight improvement opportunities.
• Tracked budgets and spending to maintain cost-effectiveness and quality standards.
• Guided employees in resolving conflicts by clarifying company policies and procedures.
• Adopted new technologies to optimize operations, cut costs, and elevate customer service.
• Established yearly objectives for departments based on market dynamics and competitor insights.
• Oversaw staff performance and proactively addressed challenges.

• Managed ordering of materials, supplies, and equipment for service delivery.
• Followed safety protocols while completing salon tasks.
• Welcomed clients and delivered high-quality customer service.
• Coordinated client scheduling through the computer system.
• Performed cleaning and sanitization of salon tools and equipment.
• Monitored inventory levels to facilitate timely reordering of supplies.

• Facilitated front desk operations by aiding in customer check-ins and managing appointment schedules.
• Supported customer service by addressing inquiries and resolving issues to improve client satisfaction.
• Aided in communication between clients and stylists for better workflow and service delivery.
• Kept filing system organized for client records, enhancing data retrieval.
• Contributed to social media management by interacting with customers to boost brand loyalty.

Attended Myrtle Attendance Center

Beta Club

Anchor Club

Graduated a semester early December 2018