Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madison Long

Magee

Summary

Adaptable and dedicated professional with a strong background in client service, communication, and problem-solving. Experienced in managing complex tasks, working in fast-paced environments, and building positive relationships with clients and teams. Holds a bachelor’s degree in psychology and is currently pursuing a Master’s in School Counseling, bringing strong interpersonal insight and a passion for helping others. Known for being dependable, detail-oriented, and solution-focused with a proven ability to learn quickly and contribute effectively to any role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Account Manager-Employee Benefits

Assured Partners Insurance
08.2024 - Current
  • Manage a portfolio of employee benefits accounts, including group medical, dental, vision, life, and disability plans.
  • Serve as the primary point of contact for clients, providing day-to-day service and strategic guidance on benefit plan design, renewals, and compliance.
  • Collaborate with insurance carriers and internal teams to ensure timely implementation, issue resolution, and client satisfaction.
  • Coordinate open enrollment processes, conduct employee education sessions, and support plan communications.
  • Utilize strong interpersonal and problem-solving skills, informed by a background in psychology, to foster client trust and engagement.
  • Remain current on regulatory updates, industry trends, and carrier products to provide clients with informed recommendations.

Community Support Specialist

Region 8 Mental Health Center
05.2023 - 07.2024
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Established networks to increase community awareness of new programs.
  • Assisted in implementation of community support services in alignment with needs.
  • Assisted clients with obtaining housing, employment and support resources.
  • Helped clients navigate social services system and access needed resources.

Education

Master of Science - School Counseling

Capella University
01-2028

Bachelor of Science in Psychology

University of Southern Mississippi
Hattiesburg, MS
01-2022

Skills

  • Client Relationship Management
  • Benefits Administration
  • Effective Communication
  • Problem Solving
  • Regulatory Compliance
  • Empathy and Active Listening
  • Time Management
  • Conflict Resolution
  • Data Interpretation
  • Team Collaboration

Certification

  • Insurance Producer – Property & Casualty
  • Insurance Producer – Life, Accident & Health or Sickness

Timeline

Account Manager-Employee Benefits

Assured Partners Insurance
08.2024 - Current

Community Support Specialist

Region 8 Mental Health Center
05.2023 - 07.2024

Master of Science - School Counseling

Capella University

Bachelor of Science in Psychology

University of Southern Mississippi

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Madison Long