Madison Perryman
Richland
Summary
Detail-oriented Relationship Banker I with a strong foundation in account management and customer service. Known for effective teamwork and adherence to compliance protocols, ready to contribute to improving customer experiences.
Overview
10
10
years of professional experience
Work History
Relationship Banker I
Regions Bank
Ridgeland
02.2022 - Current
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services available.
- Collaborated with team members to resolve customer issues effectively.
- Conducted routine audits to ensure compliance with bank policies.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Modified, opened and closed customer accounts.
Customer Service Representative
Trustmark Bank
Jackson
10.2021 - 01.2022
- Collaborated with team members to improve service delivery and customer satisfaction.
- Utilized bank software to manage customer accounts and document interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Quality Team Member
Chick-fil-A
Flowood
05.2015 - 12.2020
- Ensured food safety and sanitation standards across all kitchen areas.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Coordinated with wait staff to ensure efficient order taking and delivery of meals to customers within specified time frames.
- Welcomed guests with a friendly demeanor and positive attitude.
Education
Murrah High School
Jackson, MS05-2018
Skills
- Customer relationship management
- Account management
- Transaction processing
- Bank compliance
- Product education
- Customer service
- Problem solving
Timeline
Relationship Banker I
Regions Bank
02.2022 - Current
Customer Service Representative
Trustmark Bank
10.2021 - 01.2022
Quality Team Member
Chick-fil-A
05.2015 - 12.2020
Murrah High School