Madison Rushing
Petal
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills. Developed skills in healthcare environment include managing complex billing systems and ensuring compliance with industry standards. Expertly handle sensitive patient information and resolve discrepancies with precision and efficiency.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Smile Time Family Dentistry
09.2025 - Current
- Managed patient records and ensured accuracy during data entry and maintenance.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Coordinated with dental staff to optimize appointment scheduling and minimize patient wait times.
- Assisted patients with insurance inquiries and verification processes to ensure seamless service.
- Executed daily cash handling and balanced the cash drawer for accurate financial reporting.
- Developed and implemented filing systems to enhance record-keeping efficiency and accessibility.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Patient Care Safety Advisor/Sitter
Forrest General Hospital
05.2024 - 09.2025
- Coordinated with interdisciplinary teams to assess patient risks and implement effective safety measures.
- Conducted safety audits to evaluate the effectiveness of existing safety measures.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Medical Billing and Coding/ Office Communications
Metro Medical Supply Inc.
10.2022 - 03.2024
- Maintained patient records by organizing and updating information, which improved retrieval efficiency for office staff.
- Processed and submitted insurance claims with a focus on accuracy and compliance, ensuring timely reimbursement.
- Communicated effectively with patients regarding billing inquiries, providing clear explanations and resolving issues promptly.
- Coordinated with healthcare providers to obtain necessary documentation for claim submissions and appeals.
- Executed detailed coding for medical procedures and diagnoses, adhering to industry standards and regulations.
- Developed and maintained filing systems for patient records, enhancing access and organization for the office.
- Participated in compliance training to stay updated on regulatory changes and ensure adherence to healthcare laws.
- Handled incoming communications, routing messages to appropriate departments and ensuring timely responses.
Education
Associate of Arts - History Education
Pearl River Community College
Poplarville, MS05-2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Computer Expertise
- Organized, Public Speaking/ Communications
- Medical training
- Scribing of Medical Documents
- Medical Billing and Coding
- Handling Special Test
- Teaching/Tutoring
- Sales experience
- Goal-Oriented
Timeline
Front Desk Receptionist
Smile Time Family Dentistry
09.2025 - Current
Patient Care Safety Advisor/Sitter
Forrest General Hospital
05.2024 - 09.2025
Medical Billing and Coding/ Office Communications
Metro Medical Supply Inc.
10.2022 - 03.2024
Associate of Arts - History Education
Pearl River Community College