Mae Lester-Sellers
Southaven
Summary
Dynamic Custodial Manager with a proven track record at Reliable Cleaning Service, enhancing customer satisfaction through effective communication and superior service. Skilled in inventory management and team training, I foster a positive work environment while ensuring operational efficiency. Known for my reliability and multitasking abilities, I drive continuous improvement in service delivery.
Overview
2026
2026
years of professional experience
Work History
Custodial Manager
Reliable Cleaning Service
2018 - Current
- Increased customer satisfaction by addressing concerns promptly and professionally.
- Streamlined inventory management, ensuring adequate supplies for daily operations.
- Established performance benchmarks for custodial staff members, promoting accountability and continuous improvement in service delivery.
- Collaborated with other department managers to develop a cohesive facility maintenance plan.
- Improved overall cleanliness and sanitation by implementing efficient custodial management processes.
Home Care Provider
Self Employed
2011 - 2018
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Transported clients for medical and personal outings.
Manager
Exxon Mobile
2007 - 2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Ashley Stewart
2002 - 2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Buffet Supervisor
Sam's Town Casino
2000 - 2002
- Managed buffet staff, ensuring efficient operations and a positive work environment.
- Supervised staff of employees
- Oversaw training of more than 15 team members.
Assistant Manager
McDonald's
1990 - 2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Basic
Oxford High School
Oxford, MSSkills
D Class endorsement driver's license
High Energy and self motivated
Superior customer service skills
Experience Trainer
Chemical handling
Task assignment
Positive attitude
Multitasking
Reliability
Excellent communication
Self motivation
Work Planning and Prioritization
Timeline
Custodial Manager
Reliable Cleaning Service
2018 - Current
Home Care Provider
Self Employed
2011 - 2018
Manager
Exxon Mobile
2007 - 2011
Ashley Stewart
2002 - 2006
Buffet Supervisor
Sam's Town Casino
2000 - 2002
Assistant Manager
McDonald's
1990 - 2000
Basic
Oxford High School
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