Maggie Malone
Brandon
Summary
Dynamic shift supervisor with a strong background in operations management and conflict resolution. Skilled in coordinating schedules and training staff to optimize performance, contributing to improved customer satisfaction and efficient daily operations.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Zoghby Uniforms
Flowood, MS
05.2025 - Current
- Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Trained new team members on operational procedures and safety protocols.
- Monitored inventory levels, assisting with stock replenishment and organization.
- Resolved customer inquiries and issues promptly to maintain service excellence.
- Collaborated with management on strategic initiatives to improve overall operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Captain
Burgers And Blues
Flowood, MS
12.2023 - 05.2025
- Supervised daily restaurant operations to ensure efficiency and quality service delivery.
- Trained and mentored new staff on operational procedures and customer service standards.
- Coordinated kitchen and front-of-house communication to streamline service processes.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Conducted regular performance evaluations to identify areas for improvement among team members.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
Associate of Science - Agricultural Business And Management
Hinds Community College
Raymond, MS12.2022
Associate of Science - Animal Science
Hinds Community College
Raymond, MS12.2022
Skills
- Cash handling
- Inventory management
- Staff management
- Schedule management
- Employee training
- Sales monitoring
- Workplace safety
- Team leadership
- Customer service
Timeline
Shift Supervisor
Zoghby Uniforms
05.2025 - Current
Captain
Burgers And Blues
12.2023 - 05.2025
Associate of Science - Agricultural Business And Management
Hinds Community College
Associate of Science - Animal Science
Hinds Community College