Mahogany Lewis
Jackson,MS
Summary
An experienced goal driven leader with 8+ years adeptly in customer contact center, retail/e-commerce sales, information technology,strategic marketing and building positive business relationships. Enthusiastic with a keen eye for details and able to efficiently multi-task during fast paced/stressful situations. Dynamic professional with an outstanding reputation for integrity, complex problem-solving, strong analytical and critical thinking skills. Committed to transitioning into a new role, to progressively mastering new technologies and consistently apply to mission critical projects.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Asurion
2024 - Current
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Collaborated with cross-functional teams to streamline processes, ensuring timely resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Executive
Navient Solutions
10.2023 - 11.2024
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Updated account information after customer calls and noted client concerns and issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis of 64+ calls per day
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Customer Service Representative (1099)
Omni Interactions
01.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Managed incoming calls to schedule appointments and answer questions.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
Ecommerce Sales Manager
ETC Shoetique
03.2018 - 11.2023
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Strategically developed digital marketing plans to drive brand awareness, conversions, traffic, and sales quarterly.
- Managed customized content for 3 social media accounts.
- Meticulously analyzed products strategy, including trends, competition, promotion, pricing, and other factors that impact demand and supply
- Proposed, organized, and executed special projects, promotional events by interacting with community to increase sales volume by 30% during major local events.
- Use data, information systems, and metrics around financial, brand, and shopper trends to maximize market share, sales, and profits
Customer Account Executive
Comcast, Xfinity
01.2013 - 09.2019
- Provided efficient technical assistance to insure positive customer experiences.
- Resolved 30+ trouble tickets per day through efficient triaging of problems.
- Professionally interviewed customer to gather information and determined issues in need of analyzing
- Ensured that requests for assistance are properly logged, assigned, and responded quickly.
- Maintained 93% customer service satisfaction ratings through quality control
- Utilized professional telephone skills and extensive knowledge of Comcast products to persuade customers to take advantage of company offerings.
Sales Associate Specialist
ShoetiqueOlan Mills Studio
08.2011 - 01.2013
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Increased sales by offering advice on purchases and promoting additional photo enchantments.
- Assisted with post-production processing such as retouching, exporting, and resizing.
- Negotiated directly with clients to create customize photo package.
- Set up equipment for photo shoots.
- Ranked top sales associated 2 fiscal years in row.
Education
Bachelor of Science - Communication Disorders
Jackson State University
Jackson, MS05.2017
Associate of Arts - General Studies
Hinds Community College
Raymond, MS12.2012
Skills
- Customer Success Management
- Collaborative Team Player
- Flexible and Adaptable
- Tracking and Documentation
- Client Retention
- Positive Conflict Resolution
- Meticulous Prioritization Skills
- Demonstrated Leadership Skills
- Active listening
- Conflict resolution
- Building rapport
- Sales expertise
Timeline
Customer Service Executive
Navient Solutions
10.2023 - 11.2024
Customer Service Representative (1099)
Omni Interactions
01.2023 - 01.2024
Ecommerce Sales Manager
ETC Shoetique
03.2018 - 11.2023
Customer Account Executive
Comcast, Xfinity
01.2013 - 09.2019
Sales Associate Specialist
ShoetiqueOlan Mills Studio
08.2011 - 01.2013
Associate of Arts - General Studies
Hinds Community College
Customer Service Representative
Asurion
2024 - Current
Bachelor of Science - Communication Disorders
Jackson State University