Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Kirby

Edwards

Summary

Hardworking student who has achieved Dean's list and President's list while completing a Bachelor's Degree in Administration of Justice. Some of the course work includes Biology and Chemistry with labs, Microbiology, Human A & P, and Criminal Investigation with a focus on proper evidence handling and processing. While completing my degree I worked at Best Buy and Dick's Sporting Goods. These positions commonly involved working within a team environment where cross-team collaboration was a vital part to successful day to day operations. To support other departments my roles commonly involved multitasking, clear communication, and maintaining organization so materials and other necessities are readily available. The aforementioned jobs positions were centered around a fast paced and changing work environment where being willing and able to learn new skills was crucial to completing job duties.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Dicks Sporing Goods
03.2025 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Processed customer orders and accurately handled payment transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Worked with floor team and managers to meet wide range of customer needs.

Sales Advisor

Best Buy
10.2022 - 02.2025
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

Bachelor of Arts - Administration of Justice

Mississippi College
Clinton, MS
12-2025

Associate of Science - Pre-Dental Hygiene

Holmes Community College
Ridgeland, MS
05-2023

Skills

  • Attention to detail
  • Customer service
  • Conflict resolution
  • Cash management
  • Calm demeanor
  • Positive and professional
  • Multitasking and organization

Timeline

Customer Service Cashier

Dicks Sporing Goods
03.2025 - Current

Sales Advisor

Best Buy
10.2022 - 02.2025

Bachelor of Arts - Administration of Justice

Mississippi College

Associate of Science - Pre-Dental Hygiene

Holmes Community College
Makayla Kirby