Makayla Naomi Adams
McComb
Summary
Dedicated operations and service professional with experience in sanitation, retail supervision, customer support, and crew training. Skilled in maintaining quality standards, supporting efficient workflows, and delivering strong customer experiences. Strong background in training employees, resolving issues, and performing in fast-paced environments. Proven ability to adapt, stay organized, and support team productivity across multiple roles.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Sanitation Technician
Wayne Sanderson Farms
McComb
01.2024 - Current
- Ensured all tools and equipment were properly cleaned and stored after use.
- Complied with company policies regarding safe storage of chemicals.
- Conducted routine inspections to ensure compliance with sanitation standards.
- Performed deep cleaning tasks in high-traffic areas to enhance cleanliness.
- Disposed of waste material in accordance with established procedures.
- Utilized various chemicals, detergents, sanitizers, disinfectants, degreasers, as required by job duties.
- Cleaned and sanitized floors, walls, ceilings, and other surfaces in the facility.
Front End Supervisor
Ross Stores, Inc.
McComb
10.2023 - 09.2025
- Guide cashiers during peak hours to maintain fast checkout times.
- Support onboarding for new cashiers by demonstrating standard procedures.
- Resolve price checks, returns, and register concerns in real time.
- Monitor front end presentation and restock needed supplies.
- Uphold loss-prevention expectations at the registers.
- Provide accurate cash handling support and prepare change when requested.
- Respond to customer questions and escalate issues to store leadership when needed.
Customer Service Agent
Foundever
McComb
10.2023 - 02.2025
- Helped customers understand how to use their HSA, FSA, and dependent care spending accounts.
- Explained eligible expenses, contribution limits, and reimbursement rules in clear terms.
- Guided customers through account setup, card activation, and online portal access.
- Assisted with filing claims, submitting receipts, and resolving denied transactions.
- Provided step-by-step support for contribution changes and employer match questions.
- Researched account issues and coordinated with internal teams to fix processing errors.
- Helped customers compare spending account options to choose the best fit for their medical needs.
- Delivered fast, friendly service through phone, email, and chat while meeting quality targets.
Production Crew Trainer
Valluzzo Companies
McComb
11.2018 - 11.2021
- Train new hires on station procedures, food safety, quality checks, and service expectations.
- Demonstrate each task step by step. Observe performance. Give immediate feedback.
- Coach employees on speed, accuracy, and teamwork to drive throughput.
- Monitor work areas to ensure compliance with health, safety, and cleanliness requirements.• Support shift leaders by preparing the team for peak periods and reallocating labor when needed.
- Document training progress and escalate performance gaps to management.
Education
Associate of Arts - General Studies
Southwest Community College
Summit, MS 08.2021 - 12.2023
Skills
- Chemical handling
- Sanitation compliance
- Deep cleaning techniques
- Waste disposal procedures
- Employee training
- Time management
- Process optimization
- Customer service
- Onboarding support
- Cash handling
- Performance coaching
- Decision-making
- Training materials development
Certification
- Phlebotomy License
Timeline
Sanitation Technician
Wayne Sanderson Farms
01.2024 - Current
Front End Supervisor
Ross Stores, Inc.
10.2023 - 09.2025
Customer Service Agent
Foundever
10.2023 - 02.2025
Associate of Arts - General Studies
Southwest Community College
08.2021 - 12.2023
Production Crew Trainer
Valluzzo Companies
11.2018 - 11.2021