Makaylin Baker
Jackson
Summary
Motivated, personable business professional with years of experience working with the public. Highly dependable and trustworthy. Demonstrate excellent leadership ability, and a history of producing accurate and quality work. Compassionate professional with several years of experience in various settings. Skilled at managing multiple cases, with great attention to detail, and knowledge of local resources. Known for providing caring, comprehensive support to families and children.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Child Support Specialist
Young Williams
Jackson
07.2023 - 01.2025
- Attended training courses on new legislation or changes to existing regulations affecting the administration of child support services.
- Reviewed court orders for accuracy and completeness of child support requirements.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
- Adhered strictly to confidentiality guidelines when handling sensitive client information.
- Created reports detailing activities such as caseload statistics, arrears balances, collections history.
- Processed applications for services and verified customer identity through various means including driver's licenses or other forms of identification.
- Monitored compliance with court orders by verifying that payments are received within specified timelines.
- Negotiated payment arrangements with non-custodial parents in accordance with state laws.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Enforced collection activities on delinquent accounts such as wage garnishment or property liens when necessary.
- Maintained contact with employers regarding employment verification, wage withholding orders, and payment status updates.
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
Customer Service Representative
National Grid
Jackson
02.2022 - 07.2023
- Process orders for new services, and disconnect services.
- Handle customer billing and payment inquiries.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions..
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Accenture
Jackson
11.2019 - 02.2022
- Calculated weekly benefit amounts according to established guidelines.
- Analyzed financial records and other documentation to determine entitlement to benefits.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Reviewed and verified accuracy of submitted documents.
- Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Monitored progress of pending cases in order to ensure timely resolution.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Performed research activities such as auditing files and verifying information provided by claimants.
- Processed appeals on denied or overpaid claims.
- Identified fraud cases through detailed examination of claimant's documents.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Conducted interviews with employers and claimants to collect relevant data for benefit determination purposes.
- Collaborated with various departments within the organization to ensure compliance with all legal requirements pertaining to UI matters.
- Assessed client information and prepared unemployment claims forms.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Maintained accurate records of all transactions related to unemployment insurance payments.
Call Center Representative
Xerox
Jackson
09.2016 - 12.2019
- Answer inquiries by clarifying information.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated system with order specifics and customer details, preferences, and billing information.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Collaborated with physicians' offices regarding pending authorizations and communicated any changes in requirements due to new regulations or policies.
- Interpreted benefit plans, medical necessity criteria, policy language, and state regulations for proper utilization of services covered under a health plan.
- Explained insurance coverage guidelines to patients and their families as needed.
Customer Service Representative
Piggly Wiggly
Jackson
12.2013 - 08.2016
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Counted and balanced cashier drawers.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed returned merchandise by strictly following store return and exchange procedures.
Skills
- Data entry
- Policyholder communication
- Excellent oral communication
- Problem solving
- Confidential information handling
- Court order review
- Data entry
- Customer service
- Research skills
- Benefits communication
- Communication and coordination
- Telephone communication
- Communication skills
- Communication and listening
- Case management
Certification
- CPR
References
References available upon request.
Timeline
Child Support Specialist
Young Williams
07.2023 - 01.2025
Customer Service Representative
National Grid
02.2022 - 07.2023
Customer Service Representative
Accenture
11.2019 - 02.2022
Call Center Representative
Xerox
09.2016 - 12.2019
Customer Service Representative
Piggly Wiggly
12.2013 - 08.2016
- CPR
Similar Profiles
Racheal WalkerRacheal Walker
Customer Support Specialist at Young WilliamsCustomer Support Specialist at Young Williams
Ariel GrantAriel Grant
Customer Service Representative at Young WilliamsCustomer Service Representative at Young Williams
D'NAE MCCAIND'NAE MCCAIN
Call Center Representative at Young WilliamsCall Center Representative at Young Williams
Amanda GilbertAmanda Gilbert
Customer Service Representative at Young WilliamsCustomer Service Representative at Young Williams
Christine CummingsChristine Cummings
Vice President, Sales & Service Contact Center Ops at CARiD (Auto Parts, LLC)Vice President, Sales & Service Contact Center Ops at CARiD (Auto Parts, LLC)