Makhali Berry
Chick-fil-A
Pearl
1
Certification
7
years of professional experience
Motivated Biology and Psychology student with over five years of leadership and customer service experience in fast-paced environments. Skilled in team leadership, employee training, cash management, conflict resolution, and operations management. Passionate about delivering exceptional service, collaborating with diverse teams, and pursuing opportunities in leadership and development.
Work History
Shift Leader
3 Years 10 Months- Opened and closed restaurant operations, ensuring all opening and end-of-day procedures were completed accurately and efficiently.
- Performed daily cash handling, including safe counts, drawer reconciliation, and cash deposits while maintaining strict accuracy.
- Managed end-of-day financial reconciliation, identifying and resolving cash discrepancies as needed.
- Prepared the restaurant for daily operations by completing opening checklists, setting up registers, and ensuring operational readiness.
- Trained and supported team members on opening, closing, and cash-handling procedures.
- Maintained cleanliness standards throughout the store according to company guidelines.
- Utilized effective conflict resolution techniques when dealing with challenging situations between customers or employees.
- Conducted regular meetings with staff members to discuss upcoming promotions, events, and new products.
- Developed training materials for new hires in order to ensure they had the necessary knowledge of store policies and procedures.
- Developed, implemented, and monitored store policies and procedures to ensure compliance with company standards.
- Monitored and evaluated training activities and program effectiveness.
- Attended meetings and seminars to obtain information for use in training programs and to inform management of training program status.
Team Member
8 Months- Greeted customers and answered questions regarding products and promotions.
- Provided excellent customer service through solving problems and answering questions.
- Assisted new employees during training sessions.
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
- Maintained high standards of customer service during high-volume, fast-paced operations.
Shift Leader
1 Year 4 Months- Supervised daily restaurant operations and led a team of employees to ensure efficient service and a positive customer experience.
- Opened and closed the restaurant, completing operational checklists and securing the facility.
- Managed cash handling procedures, including register reconciliation, safe counts, deposits, and end-of-day financial reporting.
- Trained, coached, and supported team members to maintain company standards and improve performance.
- Delegated tasks, monitored productivity, and ensured compliance with food safety and sanitation regulations.
- Resolved customer concerns professionally to maintain high levels of customer satisfaction.
- Monitored inventory levels and assisted with stocking and ordering supplies as needed.
- Maintained labor efficiency by assigning staff based on business needs and customer demand.
Team Member
7 Months- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Performed opening and closing duties, including store cleaning and restocking.
- Communicated effectively with customers, supervisors, and team members.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
Education
Bachelor of Science (B.S.) - Biology, Psychology
- Awards & Honors
- Deans List
- Psi Chi International Honor Society
- Extracurricular Activities
- Mississippi College Dance Team
- Mississippi College Choctaw Band
- Student Members of the American Chemical Society
- Tri Beta Biology Honor Club
- Awards & Honors
- Honor Roll
- Extracurricular Activities
- Clinton High School Color Guard
- History Club
- Fellowship of Christian Athletes (FCA)
- Diamond Dolls Baseball Club
- Multicultural Students Society
Skills
Microsoft Office Suite
Google Workspace
Organizational skills
Adaptability
Time management
Accuracy & attention to detail
Data analysis
Research
Team management
Store operations
Employee engagement
Problem-solving
Multitasking and organization
Cash management
Certification
CPR Certification
COMMUNITY SERVICE
- Ronald McDonald House, Volunteer, Jackson, MS, 2025-02- Present
- Rosie's Gardens, Garden Volunteer, Brandon, MS, 2024-08 - Present
Timeline
Shift Leader
Chick-fil-A
09.2022 - 07.2026Read More
Team Member
Chick-fil-A
01.2022 - 09.2022Read More
Shift Leader
McDonald's
08.2020 - 12.2021Read More
Team Member
McDonald's
01.2020 - 08.2020Read More
Clinton High School
Read More
Mississippi College
Bachelor of Science (B.S.) from Biology, Psychology
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